Customer Satisfaction Jobs

802,647 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Software Development Engineer

Company: Apple

Location: San Diego, CA

Posted Oct 19, 2025

Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science and Technology, or a related field and 6 months of experience in the job…

Sr. Director, Customer, Digital Strategy and Operations

Company: Macy’s

Location: New York, NY

Posted Oct 19, 2025

Partner with the Customer & Digital team and other stakeholders in driving the most strategic, often cross-functional transformation initiatives for Macy’s…

Software Engineer - AiDP Reliability Engineering, IS&T, Early Career Opportunities

Company: Apple

Location: Austin, TX

Posted Oct 19, 2025

You will: - Build, enhance, and maintain multi-tenant systems employing diverse technologies - Collaborate with multi-functional teams to deliver impactful…

Head Chef

Company: Maman's Crepes LLC

Location: Dallas, TX

Posted Oct 18, 2025

ServSafe or equivalent food safety certification preferred. Manage inventory, ordering, and food cost controls. Employee discounts on meals and products.

HVAC Service Technician

Company: GMI Mechanical

Location: Oak Lawn, IL

Posted Oct 19, 2025

Valid driver's license with a clean driving record is required for field service responsibilities. Conduct field service calls to assess and resolve customer…

Executive Chef

Company: Brenner's on the Bayou

Location: Houston, TX

Posted Oct 19, 2025

Ensures excellence in guest satisfaction through commitment to a "Do Whatever It Takes Attitude" and a hands-on, lead by example management style.

Sous Chef

Company: Grotto

Location: Houston, TX

Posted Oct 19, 2025

Ensures excellence in guest satisfaction through commitment to a "Do Whatever It Takes Attitude" and a hands-on, lead by example management style.

DevSecOps Engineer

Company: BOOZ, ALLEN & HAMILTON, INC.

Location: San Diego, CA

Posted Oct 19, 2025

Ability to work as a technical lead or senior engineer responsible for driving integration strategies and troubleshooting complex system interactions.

AIML - Data Scientist, Data Operations

Company: Apple

Location: Seattle, WA

Posted Oct 19, 2025

Advanced degree in economics, mathematics, engineering/computer science, or other relevant field that demonstrates quantitative skill.

UI Engineer, AiDP

Company: Apple

Location: Austin, TX

Posted Oct 19, 2025

Skilled in debugging with browser dev tools, writing tests with Java based tools (i.e, Jest, etc.). Developed Single Page Applications with React and Vue,…

Maintenance Service Coordinator – Electrical/HVAC

Company: TEKsystems

Location: Round Rock, TX

Posted Oct 19, 2025

Act on all incoming phone calls. Closing all service calls in the system when work is complete. Experience with troubleshooting electrical issues and HVAC…

Security Officer - Full Time

Company: Securitas

Location: Highland Park, IL

Posted Oct 19, 2025

Frequent interactions with client employees and guests. We provide distinct training paths and development tools for all employees from security officers to…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages