Customer Satisfaction Jobs

802,809 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

IT Business Analyst

Company: WSB LLC

Location: Austin, TX

Posted Oct 15, 2025

Strong knowledge of business analysis and project management methodologies and tools. Bachelor's degree in IT, business, or related field.

Sr. Briefing Program Manager, Executive Briefing Program, AWS Marketing

Company: Amazon Web Services, Inc.

Location: Seattle, WA

Posted Oct 15, 2025

Work with sales, marketing, and technical communities to develop enablement materials for AWS sales teams to promote program value and adoption.

Sr. Hardware Dev Engineer (AWS Generative AI & ML Servers), AWS Generative AI & ML Servers

Company: Amazon Web Services, Inc.

Location: Seattle, WA

Posted Oct 15, 2025

As a member of the Hardware Engineering Services team in this specific function, you will own and lead the design, development and root cause of a new segment…

Executive Chef - The Park at Copper Creek

Company: The Park at Copper Creek

Location: Chandler, AZ

Posted Oct 14, 2025

Maintains a professional demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.

Controller / Finance Manager

Company: RedLine Solutions, Inc.

Location: Santa Clara, CA

Posted Oct 14, 2025

Bachelor’s degree in Accounting, Finance, or related field (CPA preferred). Lead and develop the Admin and Customer Service team to improve efficiency and…

Controller / Financial Manager

Company: RedLine Solutions, Inc.

Location: Santa Clara, CA

Posted Oct 15, 2025

Bachelor’s degree in Accounting, Finance, or related field (CPA preferred). Lead and develop the Admin and Customer Service team to improve efficiency and…

Residential Service Plumber

Company: Dallas Plumbing

Location: Dallas, TX

Posted Oct 15, 2025

Valid Journeyman Plumbers license issued by the TSBPE. A valid driver's License. Ability to interpret drawings and layouts from mechanical drawings.

Analytics Solution Engineer

Company: AAOS

Location: Rosemont, IL

Posted Oct 14, 2025

A strong foundation in AI/ML, data science, and analytics (Bachelor’s required, master’s preferred). Experience with medical associations, Agile methodologies,…

Senior Demo Builder Solutions Architect, Amazon Connect

Company: Amazon Web Services, Inc.

Location: Seattle, WA

Posted Oct 15, 2025

Lead cross-functional collaboration to develop RFx solutions and scalable enablement collateral that empowers our global sales and partner organizations.

Applied Scientist III, Amazon Connect

Company: Amazon Development Center U.S., Inc.

Location: Seattle, WA

Posted Oct 15, 2025

In this role, you will partner with business and technical teams to design and document requirements, and develop technical strategies and applied science…

Contact Center Representative I

Company: Apple Bank for Savings

Location: Garden City, NY

Posted Oct 14, 2025

Demonstrates refined telephone etiquette and the capability to deliver consistent service quality under pressure. Adhere to all applicable banking regulations.

Conversational AI Developer

Company: NTT DATA

Location: Irving, TX

Posted Oct 14, 2025

NTT DATA's Client is seeking a Conversational AI Developer to develop and implement conversational AI solutions: Design, build, and deploy chatbots and virtual…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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