Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Application Developer - RDBMS

Company: IBM

Location: Cairo, EG

Posted Jan 07, 2026

The text outlines a job role involving software development lifecycle participation, cloud/AI solution creation, problem-solving, application monitoring, oncall duties, and technical requirements including Java development, database management, and CICD pipelines.

Senior Python Backend Developer

Company: SKYCATCHFIRE

Location: Anywhere in the World

Posted Feb 06, 2026

Sr. Data Analytics Engineer - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

This job description highlights a senior data analytics engineer role at IBM, focusing on transforming customer challenges into industry-leading solutions through cloud-native AI technologies. The position involves developing self-service tools, data models, and reports to enable data-driven decision-making while collaborating with subject matter experts.

Package Consultant-Workday Reporting & BI

Company: IBM

Location: Kolkata, IN

Posted Jan 07, 2026

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and the role's focus on delivering innovative solutions. It outlines responsibilities, required certifications, and preferred experience in Workday technologies.

Associate Experience Consultant-Customer & Experience Transformation

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

IBM Consulting's Associate Program emphasizes professional growth, global collaboration, and innovation, offering opportunities to solve complex problems and drive business impact through technology and mentorship.

Business Strategist

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

This job posting highlights a strategic role in IBM's ecosystem strategy team, focusing on driving growth through partnerships and cloud solutions. The position emphasizes collaboration, innovation, and delivering exceptional client experiences while aligning with IBM's global objectives.

Business Analyst

Company: IBM

Location: Perth, AU

Posted Jan 07, 2026

IBM seeks a Business Analyst with expertise in Energy and Utilities, Agile methodologies, and data analytics. The role offers global opportunities to drive digital transformation and client engagement through cloud technologies and cognitive solutions.

Contact Center Practitioner - Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Jan 07, 2026

IBM's job description emphasizes innovation, customer service, and problem-solving, highlighting opportunities to lead in technology and collaborate on global challenges while maintaining expertise and attention to detail.

Data Engineer-Data Platforms

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

The text describes a career in IBM Consulting focused on long-term client relationships, hybrid cloud and AI solutions, and innovation through collaboration with global partners. It highlights roles in data engineering, technical expertise, and career growth opportunities within a supportive culture.

Software Engineer (WordPress Developer)

Company: RebelCode

Location: Anywhere in the World

Posted Feb 09, 2026

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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