Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Specialized Talent Administrator & Coordinator

Company: Cielo

Location: Hungary

Posted Jan 06, 2026

Cielo offers career growth opportunities, works with industry leaders, and provides comprehensive talent solutions. They emphasize equal opportunity and a supportive work environment.

Software Solutions Architect

Company: Unqork

Location: USA

Posted Jan 06, 2026

Unqork empowers enterprises with AI-powered applications, emphasizing innovation, security, and growth. The job posting highlights benefits like remote work, competitive compensation, and a focus on client relationships, while showcasing the company's commitment to diversity and security.

Senior Sales Enablement Specialist

Company: Saviynt

Location: UK

Posted Jan 06, 2026

Saviynt's AI-powered identity platform helps organizations manage access and security while seeking a Sales Enablement Specialist. The role involves content management, training support, and operational processes to enhance sales productivity. The company emphasizes growth opportunities, a positive work environment, and equal opportunity employment.

Data Scientist

Company: Capstone Integrated Solutions

Location: USA

Posted Jan 06, 2026

Capstone Integrated Solutions promotes itself as a customer-focused provider offering comprehensive software services and seeks a Data Scientist with expertise in data analysis and predictive modeling. The company emphasizes a culture of learning, growth, and strategic execution while providing remote work benefits and an inclusive environment.

Major Account Executive - Acquisition

Company: Grafana Labs

Location: USA

Posted Jan 06, 2026

This job posting seeks a Major Account Executive for Grafana Labs in NYC, focusing on sales in the East region with emphasis on consultative approaches, technical expertise, and sales pipeline management. The role offers competitive compensation, RSUs, and opportunities to work with open-source technologies.

Staff Backend Engineer - Grafana Databases, Loki Ingest

Company: Grafana Labs

Location: USA

Posted Jan 06, 2026

This remote Staff Backend Engineer role at Grafana involves working on observability platforms, contributing to open-source projects, and collaborating in a global team. The position emphasizes innovation, customer focus, and experience with distributed systems.

Sr Salesforce Administrator

Company: First Advantage

Location: Philippines

Posted Jan 06, 2026

This job description outlines a Senior Salesforce Administrator role with responsibilities spanning system maintenance, automation, and integration support. It emphasizes collaboration with cross-functional teams and requires 5+ years of experience. The position offers remote work with occasional travel and highlights the company's commitment to diversity and equal opportunity.

Product Manager - Dropbox Dash

Company: Dropbox

Location: Germany

Posted Jan 06, 2026

This job description highlights a Product Manager role at Dropbox focused on growing integrations for Dash, collaborating with cross-functional teams, and delivering customer value through AI-powered solutions. The position emphasizes ownership, technical fluency, and alignment with Dropbox's innovation mission to transform content into utility for collaboration.

Onboarding Sales Enablement Specialist

Company: Saviynt

Location: USA

Posted Jan 06, 2026

Saviynt promotes its AI-powered identity platform as a secure and efficient solution for organizations, emphasizing trust, compliance cost reduction, and leadership in identity security. The job posting highlights a dynamic Onboarding Enablement Specialist role with responsibilities spanning curriculum design, content creation, and program improvement, while showcasing the company's positive work environment and growth opportunities.

Director - Enterprise Customer Success

Company: Newsela

Location: USA

Posted Jan 06, 2026

This job description outlines a senior role in Enterprise Customer Success, requiring leadership, commercial acumen, and operational excellence. It highlights key responsibilities, qualifications, and competitive compensation, while emphasizing the impact on education and student outcomes.

Senior Frontend Engineer

Company: Hostaway

Location: Europe,Africa

Posted Jan 06, 2026

This job posting highlights a remote Senior Frontend Engineer role at a SaaS scaleup in Europe or Africa, offering competitive pay, remote work flexibility, equity, professional growth opportunities, and a dynamic international team culture. The position emphasizes technical expertise in React/TypeScript and collaboration with cross-functional teams.

Paraplanner

Company: Wealth Wizards

Location: UK

Posted Jan 06, 2026

Wealth Wizards seeks a Paraplanner to enhance personalized financial advice delivery, emphasizing flexible working, diverse inclusion, and transformative financial wellbeing. The role involves supporting advice delivery, compliance, and developing new methodologies, with competitive benefits including a pension, bonuses, and professional development opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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