Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Growth Product Lead - Loyalty

Company: Trafilea

Location: USA

Posted Jan 04, 2026

Trafilea promotes itself as a transformative consumer tech platform with AI-driven growth solutions, highlighting achievements like $1B+ revenue and global brand scaling. The job posting emphasizes growth opportunities, cross-functional collaboration, and a dynamic remote work environment with competitive compensation.

Commercial P&C Support Representative

Company: Thimble

Location: United States

Posted Dec 27, 2025

Thimble is a leading insurtech platform providing small business insurance solutions through innovative digital tools. The company, acquired by Arch Insurance, emphasizes a culture of creativity, precision, and customer focus. It offers competitive benefits and opportunities for broker success associates with clear career progression paths.

Customer Experience Associate New Req

Company: Koala Health

Location: Remote

Posted Dec 27, 2025

Koala Health seeks passionate customer service professionals to join their mission-driven team, offering competitive pay, benefits, and a supportive work environment focused on enhancing pet healthcare experiences.

Account Executive

Company: Qualio

Location: North America

Posted Jan 03, 2026

Qualio's platform helps regulated organizations achieve compliance and reduce risk through automated solutions. The job opportunity emphasizes growth, consultative selling, and cross-functional collaboration for a remote sales role with global impact.

Associate Technical Support Engineer

Company: Recharge

Location: Remote

Posted Jan 03, 2026

Recharge is a subscription platform for innovative brands, offering customer retention solutions. They seek Technical Support roles with 24/7 coverage, emphasizing clear communication and problem-solving.

Sales Prospecting Account Executive - Financial Solutions

Company: Blackbaud

Location: USA

Posted Jan 04, 2026

This job posting seeks Prospect Account Executives to sell Financial Management applications for nonprofits and governments. Responsibilities include sales management, territory planning, and client engagement. The role offers a competitive salary, remote work flexibility, and comprehensive benefits including healthcare, retirement plans, and parental leave.

Commercial Sales Engineer Central

Company: Chainguard

Location: United States

Posted Dec 29, 2025

The job seeks a dynamic Corporate Sales Engineer with technical sales expertise in cloud technologies, focusing on startups and midmarket. Responsibilities include advising customers, collaborating with sales teams, and driving success in a fast-paced environment.

Commercial P&C Support Representative

Company: Thimble

Location: United States

Posted Dec 27, 2025

Thimble, an insurtech platform, offers innovative insurance solutions for small businesses. Acquired by Arch Insurance, it emphasizes values like creativity and precision. The company provides robust benefits and seeks broker success associates.

Customer Experience Associate New Req

Company: Koala Health

Location: Remote

Posted Dec 27, 2025

Koala Health promotes a mission-driven role with competitive pay and benefits, emphasizing joyful pet healthcare experiences and a supportive team environment.

Customer Success Manager - High Touch

Company: n8n

Location: USA

Posted Jan 04, 2026

n8n showcases its growth, community, and achievements, offering a Customer Success Manager role with competitive benefits and a positive work culture.

Client Success Executive Wayforge

Company: SBI Growth

Location: Remote

Posted Dec 30, 2025

SBI's Client Success Executive role emphasizes driving client growth through innovative solutions, offering remote work and career development opportunities.

Client Success Manager Coupa

Company: CrossCountry Consulting

Location: United States

Posted Dec 30, 2025

The text promotes a company's commitment to client and employee success, highlighting their values, collaborative approach, and comprehensive benefits package. It outlines a role focused on delivering exceptional client experiences through technology solutions and emphasizes a positive work culture with opportunities for growth and innovation.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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