Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Software Development Manager - Booking

Company: Jane App

Location: Canada

Posted Dec 12, 2025

This job posting highlights Jane's mission to simplify healthcare through innovation, offering remote-first work opportunities with a collaborative culture focused on growth and impact. The role emphasizes AI integration, team collaboration, and a supportive environment for professional development.

Principal Product Manager - Search

Company: Mapbox

Location: USA

Posted Dec 12, 2025

Mapbox is a leading location platform offering tools for businesses and developers. They seek a Principal Product Manager to drive innovation in geospatial solutions, emphasizing collaboration and customer success.

Senior Software Developer - Booking

Company: Jane App

Location: Canada

Posted Dec 12, 2025

Jane is seeking a Senior Software Developer to build and scale their booking platform, emphasizing collaboration, growth, and impact on healthcare. The role offers remote flexibility, competitive compensation, and a mission-driven environment with opportunities for professional development.

Customer Support Manager

Company: Maven

Location: USA

Posted Dec 12, 2025

Maven is transforming postgraduate education with expert-led courses and high engagement rates, seeking a support manager to scale operations as they grow rapidly. The role offers ownership of customer operations, collaboration with key stakeholders, and opportunities to shape the company's future.

Program Manager

Company: ReflexAI

Location: USA

Posted Dec 12, 2025

ReflexAI seeks a Program Manager to lead a global social impact initiative, offering competitive compensation, remote flexibility, and opportunities to drive innovation in AI-driven solutions. The role emphasizes cross-functional collaboration, strategic leadership, and alignment with core values of impact and inclusion.

Senior Agile Scrum Master

Company: Blackbaud

Location: India

Posted Dec 12, 2025

This job description outlines a Scrum Master role focused on agile project management and SAFe practices. The position emphasizes collaboration, continuous improvement, and delivering high-quality solutions. It highlights a supportive agile environment, flexible work arrangements, and opportunities for professional growth.

Compliance & Legal Officer

Company: Gcore

Location: Poland,Lithuania,Cyprus

Posted Dec 12, 2025

Gcore seeks a Compliance and Legal Officer to manage regulatory compliance, data protection, and legal operations. The role involves working with global partners and ensuring adherence to EU, US, and UK regulations. Benefits include flexible work and global opportunities.

Software Engineer

Company: Allium

Location: Singapore

Posted Dec 12, 2025

Allium addresses blockchain data challenges by providing a solution that simplifies access, highlights their mission to index blockchain data like Bloomberg and Google, and emphasizes their customer base and technical capabilities.

Client Relations Specialist

Company: UZ Marketing (US Company)

Location: Latin America

Posted Dec 12, 2025

This job offers competitive pay, big bonuses, and paid training with no experience required. Remote work is available, and there are clear paths for advancement and performance-based rewards.

Marketing Analytics Manager

Company: Consensys

Location: USA

Posted Dec 12, 2025

Consensys is a leading blockchain and web3 software company pioneering technological developments within the web3 ecosystem. Their mission is to make the decentralized web universally accessible, offering roles in data analytics and marketing to drive growth and attract millions of users.

Senior Product Researcher / Senior UX Researcher

Company: ApprovalMax Limited

Location: Serbia

Posted Dec 12, 2025

ApprovalMax is growing with a £10 million investment, expanding its Money Out automation capabilities and seeking product research professionals. The company emphasizes automation, compliance, and scaling while offering competitive benefits and remote work flexibility.

SMB Customer Success Manager

Company: Newsela

Location: USA

Posted Dec 12, 2025

The role offers impactful work in education with opportunities for growth, data-driven strategies, and competitive compensation. Benefits include remote work, professional development, and a supportive environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages