Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Senior Brand Designer

Company: Webflow

Location: Argentina

Posted Dec 12, 2025

Webflow is seeking a Senior Brand Designer to shape and scale their brand across campaigns, events, and experiences. The role emphasizes brand design excellence, collaboration with cross-functional teams, and creating scalable visual systems. The company highlights innovation, creativity, and benefits like equity, flexible work, and comprehensive health coverage.

Senior Software Engineer II, Backend - Account Insights

Company: HubSpot

Location: UK

Posted Dec 12, 2025

HubSpot seeks a Senior Backend Engineer to empower SMBs with innovative technology. The role offers flexibility, collaboration, and opportunities to shape product development in a supportive, mission-driven environment.

Personal Injury Protection (PIP) Adjuster

Company: Reserv

Location: USA

Posted Dec 12, 2025

Reserv is an insurtech company leveraging AI and automation to revolutionize claims processes, seeking a detail-oriented Personal Injury Protection Resolution Specialist. The role involves investigating claims, collaborating with teams, and improving processes while emphasizing growth, empathy, and tech-driven solutions. The company offers competitive benefits, remote work flexibility, and a focus on innovation, diversity, and reducing administrative burdens for adjusters.

Customer Support Specialist

Company: Clear Capital | CubiCasa

Location: USA

Posted Dec 12, 2025

This job posting highlights a Customer Support Specialist role at Clear Capital, emphasizing opportunities to improve customer experiences, build relationships, and contribute to real estate analytics. The position offers competitive compensation, comprehensive benefits, career development resources, and a mission-driven environment focused on excellence and community impact.

Director, Medical Science Liaison (MSL) Team Lead – Women’s Health, US

Company: Viatris

Location: USA

Posted Dec 12, 2025

Viatris seeks a Medical Science Liaison Team Lead to drive innovation and patient health through nonpromotional education, with competitive compensation and inclusive opportunities.

Director - Quality Engineering

Company: Magnet Forensics

Location: USA

Posted Dec 12, 2025

Magnet Forensics promotes itself as a global leader in digital forensics with innovative solutions for digital investigations. The job posting highlights opportunities for a Director of Quality Engineering, emphasizing strategic leadership, automation, and quality culture. The company emphasizes competitive compensation, diversity, and a mission-driven culture.

New Business Account Executive

Company: GitLab

Location: France

Posted Dec 12, 2025

This role involves driving net-new customer acquisition and expanding GitLab's market presence through strategic sales efforts, requiring expertise in B2B SaaS sales and collaboration with cross-functional teams.

E-commerce Product Manager

Company: MrBeast

Location: USA

Posted Dec 12, 2025

The Ecommerce Product Manager role focuses on optimizing Shopify storefronts, enhancing conversion rates, and ensuring brand consistency through cross-functional collaboration and data-driven strategies.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: USA

Posted Dec 12, 2025

This remote role involves managing VoC programs, collaborating with cross-functional teams, and leveraging AI tools. It offers growth opportunities in Product or RampD roles with competitive compensation and RSUs.

Staff Backend Product Software Engineer, Multi-Product Experience

Company: Dropbox

Location: USA

Posted Dec 12, 2025

This job description highlights a Staff Engineer role at Dropbox with opportunities for technical leadership, cross-functional collaboration, and impactful system design. The position emphasizes innovation in product integration and offers competitive compensation across different US zones.

Staff Backend Product Software Engineer, Multi-Product Experience

Company: Dropbox

Location: Canada

Posted Dec 12, 2025

This job description outlines a Staff Engineer role at Dropbox focused on designing systems for multi-product experiences. The position requires 12+ years of experience in large-scale systems and collaboration across teams. Responsibilities include architecture, technical strategy, and mentoring, while oncall rotations and compensation details are also mentioned.

Software Engineer - Community Support Engineering (AI Products)

Company: Airbnb

Location: China

Posted Dec 12, 2025

This job posting highlights a Software Engineer role at Airbnb, focusing on enhancing customer experiences through innovative solutions. The position offers opportunities to work with diverse teams and contribute to scalable systems, emphasizing inclusion and growth.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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