Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Sales Director - Agencies

Company: Kayzen

Location: Europe

Posted Dec 22, 2025

Kayzen seeks a Sales Director to expand US agency business, offering growth opportunities, a global team, and flexible work arrangements. The role emphasizes performance-driven strategies, customer relationships, and collaboration with a diverse, multinational team. Benefits include career development, home office budgets, and a dynamic work environment.

Director of Narrative and Video Storytelling

Company: Field AI

Location: Irvine, CA

Posted Dec 21, 2025

Field AI is advancing robotics with AI-driven solutions, solving complex challenges. The role involves storytelling to communicate technical achievements and build trust in their innovations.

Claims Representative | Auto

Company: Sedgwick

Location: USA

Posted Dec 21, 2025

Sedgwick promotes a positive work environment with career growth opportunities, flexibility, and comprehensive benefits. The job emphasizes a caring culture, global leadership, and recognition as a top workplace, while outlining responsibilities for claims processing and customer service.

Recruiter

Company: PadSplit

Location: USA

Posted Dec 22, 2025

PadSplit seeks a Recruiter to scale their mission of addressing affordable housing. The role involves full-cycle recruiting, cultural alignment, and diversity initiatives. Benefits include competitive pay, remote work, and comprehensive healthcare.

Associate Account Executive - Must be fluent in English, Spanish, and Portuguese

Company: FireMon

Location: Mexico

Posted Dec 22, 2025

FireMon warns of a phishing attempt involving an unauthorized third party impersonating HR. The company is seeking an Account Associate for customer acquisition and revenue growth, emphasizing training programs and career opportunities. The role involves sales cycles, Salesforce management, and partner collaboration. FireMon promotes equal employment opportunities and highlights its mission to solve complex security challenges.

Senior Frontend Software Engineer

Company: Megaport

Location: Canada

Posted Dec 22, 2025

Megaport is a leading global NaaS provider with a collaborative and innovative culture. They seek a Frontend Developer to join their skilled team, offering competitive benefits and a remote-first work environment focused on customer-centric solutions.

Staff Product Manager

Company: Dropbox

Location: Canada

Posted Dec 22, 2025

This job description outlines a Staff Product Manager role focused on Dropbox's sharing and virality strategies. The position requires defining product vision, owning end-to-end sharing experiences, and leading cross-functional teams. Key responsibilities include simplifying complex flows, using data to drive decisions, and delivering intuitive user experiences. Requirements emphasize experience with large-scale systems, technical proficiency, and leadership in complex domains.

SVP - Software Engineering

Company: Henry Schein One

Location: USA

Posted Dec 22, 2025

This Sr Vice President role involves leading software engineering strategies, requiring 15-20 years of experience. The position offers a competitive salary range of $260k-$375k and comprehensive benefits. It emphasizes innovation, digital transformation, and leadership in healthcare technology with opportunities for growth and impact.

Copywriter

Company: Paula's Choice Skincare

Location: USA

Posted Dec 22, 2025

This job description outlines a Copywriter role at Paulas Choice, emphasizing collaboration with creative teams, brand storytelling, and contributing to integrated campaigns across multiple channels. The position requires 3+ years of experience, a strong portfolio, and adaptability to brand voice while managing multiple projects in a fast-paced environment.

Client Experience and Loyalty Manager

Company: Optiv

Location: USA

Posted Dec 22, 2025

This job description outlines a remote Client Experience & Loyalty Manager role with responsibilities focused on client relationships, satisfaction, and retention strategies. It highlights benefits like work-life balance, professional development, and a commitment to diversity. The position requires experience in customer success and collaboration across teams, with opportunities for growth and impact.

Account Executive - WooCommerce

Company: Automattic Careers

Location: USA

Posted Dec 21, 2025

WooCommerce is expanding its sales team to support high-value merchants, seeking experienced executives to drive growth and scale their platform's impact through consultative selling and strategic partnerships.

Chief Software Architect

Company: Masabi

Location: Canada

Posted Dec 22, 2025

Masabi is driving the fare payment revolution with a global platform used in over 250 locations. They are hiring a Chief Architect to lead technology strategy and AI integration while offering remote work, extensive vacation, and professional development opportunities. The role emphasizes innovation, collaboration, and impactful contributions to scalable transportation solutions.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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