Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 21, 2025

This job description outlines a remote Customer Service Representative role with training requirements, work schedule details, location preferences, licensing needs, and responsibilities. It emphasizes customer service excellence, policy management, and company values while detailing qualifications and compensation information.

Senior Product Manager

Company: Varicent

Location: Canada

Posted Dec 21, 2025

This text describes a Senior Product Manager role requiring agile expertise, cross-functional collaboration, and product lifecycle management. It outlines responsibilities like backlog management, market research, and quality assurance, along with skills and success criteria for short-term and long-term goals.

Product Marketing Manager - Invoicing

Company: Mercury

Location: USA

Posted Dec 20, 2025

The text discusses the historical hawala system's role in enabling trust-based trade across regions and highlights Mercury's modern banking platform focused on quality, trust, and speed. It emphasizes their invoicing product's popularity and a job opportunity with competitive compensation and growth potential.

GTM Training Specialist – Product Enablement Focus

Company: First Advantage

Location: Philippines

Posted Dec 21, 2025

This job posting seeks a GTM Training Specialist to design and deliver training programs that empower teams to successfully position and sell products. The role offers remote work flexibility, collaboration with high-impact teams, and opportunities to drive product adoption. Key responsibilities include creating enablement materials, delivering training sessions, and tracking impact through metrics.

Product Specialist Sales Executive 6

Company: Autodesk

Location: Mexico

Posted Dec 21, 2025

The Product Specialist Sales role at Autodesk involves driving growth in the Mexico market, collaborating with stakeholders, and leveraging industry expertise. The company emphasizes innovation and a supportive culture with competitive compensation and opportunities for impactful work.

Commercial Account Executive

Company: Builder.io

Location: UK

Posted Dec 21, 2025

The text describes a Commercial Account Executive role at Builderio, outlining responsibilities such as generating sales opportunities, meeting quotas, collaborating with teams, and working with Sales Engineers. It also mentions compensation ranges and qualifications required for the position.

Security Engineer (L4) - Application Security

Company: Netflix

Location: USA

Posted Dec 21, 2025

Netflix seeks a Security Engineer to enhance application security, offering competitive compensation and comprehensive benefits in a diverse, inclusive culture. The role involves collaborating with cross-functional teams to develop scalable security solutions and improve developer experiences while prioritizing risk management and innovation.

Strategic Account Executive

Company: GitLab

Location: Singapore

Posted Dec 21, 2025

This job description highlights a Strategic Account Executive role in Southeast Asia, emphasizing growth opportunities, enterprise account management, and collaboration with cross-functional teams. It outlines responsibilities like leading sales cycles, developing account strategies, and driving customer success while requiring consultative selling skills and technical proficiency.

Senior Product Designer - Commerce and Lifetime Value

Company: Netflix

Location: USA

Posted Dec 21, 2025

This text describes a Product Designer job opening at Netflix, outlining responsibilities, requirements, and benefits. It emphasizes global impact, design strategies, and comprehensive employee benefits while maintaining a neutral tone.

Bi-Lingual Patient Liaison (English, and Spanish)

Company: Scout

Location: Europe

Posted Dec 21, 2025

Scout, established in 1996 and rebranded in 2024, is a leader in life sciences services with offerings like Scout Clinical and Scout Academy. They seek a Bilingual Patient Liaison for a remote role in Portugal, requiring fluency in English/Spanish, experience in customer service or life sciences, and skills in travel logistics and vendor management. The position emphasizes attention to detail, teamwork, and adaptability in a fast-paced environment.

Staff Product Manager - Agentic AI / Product Security and Compliance

Company: Finite State

Location: USA

Posted Dec 21, 2025

This job description highlights a Staff Product Manager role focused on integrating agentic AI for compliance automation and product security. The position offers end-to-end product ownership, AI innovation, customer collaboration, and cross-functional leadership opportunities. Qualifications include 7+ years in AI security/compliance and experience with startup products. The company emphasizes competitive compensation, remote work flexibility, and mission-driven impact on global security challenges.

Regional Director of Customer Success

Company: Cloudbeds

Location: Thailand

Posted Dec 21, 2025

This text describes a Customer Success leader role in Thailand, emphasizing cross-functional teamwork, global collaboration, and leadership in hospitality technology. It outlines qualifications, responsibilities, and desired skills for the position, highlighting cultural and professional expertise requirements.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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