Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

DAIRY/CLERK

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

The job description outlines a customer service role at Mariano's, a grocery store chain in the Chicago Metro area. The position involves creating a positive customer experience, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key responsibilities include promoting trust and respect, gaining product knowledge, offering samples, maintaining product freshness, and adhering to food safety regulations. The role also involves managing conflicts, practicing preventive maintenance, and reporting safety risks. Qualifications include retail experience, stress management, effective communication, and basic math skills. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Project Lead - Romeoville, IL

Company: CRH

Location: Romeoville, IL

Posted Jan 24, 2025

Oldcastle Infrastructure, a CRH company, is seeking a Project Lead to serve as the 'voice of the customer' in their facilities. The role involves managing multiple sales orders concurrently, coordinating with various departments, and ensuring customer satisfaction from point of sale to on-site delivery. The ideal candidate should have a Bachelor's degree or equivalent work experience, preferably in Civil Engineering, and at least 3 years of project management experience. Strong organizational and communication skills, along with proficiency in MS Office, are required. The position offers a competitive salary, bonuses, and comprehensive benefits.

Cashier

Company: Kroger

Location: Hoffman Estates, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Principal Privacy Compliance Specialist

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a Principal Compliance Specialist role with a focus on data privacy regulations. The role involves identifying and assessing compliance risks, supporting privacy program processes, and ensuring adherence to established Compliance Management System (CMS) governance. The ideal candidate will have a Bachelor's degree, 6+ years of experience in compliance, law, or risk management, and strong communication skills. Bonus points for a Masters degree, privacy compliance experience, and a Certified Regulatory Compliance Manager certification. Discover is committed to a diverse and inclusive workplace, offering competitive compensation and benefits.

STARBUCKS/BARISTA

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves providing excellent customer service in a safe and clean environment, promoting an inclusive work culture, and demonstrating the company's core values. Responsibilities include creating a welcoming atmosphere, gaining product knowledge, collaborating with team members, preparing beverages, maintaining product quality, ensuring safety, and handling customer and business issues with integrity. The role requires working in a high-paced environment, managing conflicts, and supporting diverse groups. Qualifications include excellent customer service skills, and previous relevant experience is desired. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Shift Supervisor Trainee

Company: CVS Health

Location: Elgin, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Aurora, IL

Posted Jan 24, 2025

FRONT END/RECEIVING LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Oak Park, IL

Posted Jan 24, 2025

STORE/PRICE INTEGRITY CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves maintaining pricing documentation accuracy, demonstrating company values, and performing various responsibilities such as updating the UPC file, checking in vendors, and maintaining the Special Report File. The role requires flexibility, effective communication, and adherence to company policies. Qualifications include being prompt, tactful, and having good communication skills. The company, Mariano's, is part of the Kroger family and offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Pharmacy Intern

Company: CVS Health

Location: Belleville, IL

Posted Jan 24, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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