Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Bakery/Deli Clerk

Company: Kroger

Location: Decatur, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at a Kroger store. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, maintaining freshness and correct portion sizes, and promoting a safe and clean environment. The role involves assisting in reaching sales and profit goals, demonstrating company values, and providing excellent customer service. Qualifications include customer service skills, stress management, effective communication, basic math, and the ability to obtain a food handler's permit. Previous bakery or deli experience is beneficial. The company offers comprehensive benefits, including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Grocery Clerk

Company: Kroger

Location: Freeport, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

Bakery/Deli Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

GROCERY-NITE/CLERK

Company: Kroger

Location: Peoria, IL

Posted Jan 24, 2025

The job description involves providing excellent customer service in a safe and clean environment, treating customers and employees fairly, and promoting an inclusive work culture. Responsibilities include maintaining a professional demeanor, responding to customer inquiries courteously, following company policies, unloading trucks, stocking shelves, and manually attaching price labels. The role requires reading codes, operating pallet-jacks, and performing essential functions with or without reasonable accommodation. Previous relevant experience is desired. The company, a leading grocer with nearly 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Bakery/Deli Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

PRODUCE/CLERK

Company: Kroger

Location: Ottawa, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, assisting in sales goals, and embodying the company's core values. Responsibilities include modeling friendly behavior, promoting corporate brands, maintaining product knowledge, and ensuring quality and freshness of merchandise. The role requires effective communication, stress management, and a food handler's permit. Previous retail experience is desired. The company, a large grocer, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Bakery/Deli Clerk

Company: Kroger

Location: Ottawa, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at a Kroger store. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, maintaining freshness and correct portion sizes, and promoting a safe and clean environment. The role involves assisting in reaching sales and profit goals, demonstrating company values, and providing excellent customer service. Qualifications include customer service skills, stress management, effective communication, basic math, and the ability to obtain a food handler's permit. Previous bakery or retail experience is beneficial. The company offers comprehensive benefits, growth opportunities, and a supportive work environment.

Bakery/Deli Clerk

Company: Kroger

Location: Bourbonnais, IL

Posted Jan 24, 2025

MEAT/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

This job description outlines the responsibilities and qualifications for a Meat Department Manager at Mariano's, a grocery store chain based in Illinois. The role involves creating exceptional customer experiences, maintaining a clean and safe environment, achieving sales and profit goals, and supervising all Meat Department functions in the Meat Manager's absence. Key responsibilities include adhering to safety regulations, promoting trust among associates, training and developing staff, demonstrating 'Journeyman' Meat Cutter Skills, maintaining inventory, and ensuring proper temperatures in cases and coolers. Desired qualifications include management experience, meat experience, effective communication skills, and a food handler's permit. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Peoria, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Northbrook, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger at Mariano's, a Kroger company. Key duties include bagging groceries, maintaining a clean store environment, assisting customers, and performing basic shelf conditioning. The role requires strong customer service skills, effective communication, and the ability to handle stressful situations. Mariano's values respect, honesty, integrity, diversity, inclusion, and safety. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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