Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

RVP, Sales, North Central

Company: Illumio

Location: Chicago, IL / Remote

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Southport, IL

Posted Jan 24, 2025

Pharmacy Intern - Grad

Company: CVS Health

Location: Springfield, IL

Posted Jan 24, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Implementation Solutions Analyst - International Treasury Onboarding

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

The job posting is for a Product Implementation Analyst role within JP Morgan Chase's Commercial Bank. The successful candidate will lead a project team to manage complex treasury product implementations for global clients, ensuring a best-in-class onboarding experience. Key responsibilities include interacting with clients, executing multi-entity onboardings, collaborating with stakeholders, managing risks, and utilizing strong problem-solving skills. Required qualifications include at least 1 year of client management experience, project management skills, analytical abilities, and strong organizational skills. Preferred qualifications include Cash Management and Treasury Services product experience. The role offers opportunities for career growth and a competitive total rewards package.

Pharmacy Intern - Grad

Company: CVS Health

Location: Godfrey, IL

Posted Jan 24, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety and quality care. Key responsibilities include patient care program management, team motivation, and driving performance growth. The role requires strong communication skills, mobility, and ability to lift up to 20 lbs. A PharmD degree from a U.S. accredited program is required, along with relevant work experience and pharmacist licensure.

Performance Engineer

Company: CVS Health

Location: Downers Grove, IL

Posted Jan 24, 2025

CVS Health is seeking a candidate for a hybrid role based in Hartford, CT or Downers Grove, IL. The role involves monitoring and optimizing system performance, identifying bottlenecks, and collaborating with various teams to ensure system stability and reliability. Required qualifications include extensive experience with AppDynamics, Splunk, relational databases, and Linux shell commands. Preferred qualifications include experience with Java/J2EE, Oracle Weblogic, and Microsoft Office Suite. The role offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Store Associate

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

Pharmacy Intern - Grad

Company: CVS Health

Location: Rockford, IL

Posted Jan 24, 2025

Pharmacy Intern - Grad

Company: CVS Health

Location: DeKalb, IL

Posted Jan 24, 2025

STORE/PRICE INTEGRITY CLERK

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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