Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Human Resources Analyst

Company:

Location: Rolling Meadows, IL

Posted Jan 24, 2025

ServiceNow Database Administrator

Company: Leidos

Location: O'Fallon, IL

Posted Jan 24, 2025

The Digital Modernization Sector is offering a ServiceNow Database Administrator position for the Global Solutions Management - Operations II (GSM-O II) contract at DISA. The role involves managing and maintaining the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting DISA's mission and transformation through innovation. The candidate must be a US citizen with a Secret clearance and Security+ certification, and be able to commute to Fort Meade, Scott AFB, Hill AFB, or San Antonio TX. Key responsibilities include designing schema, optimizing queries, securing user access, and ensuring compliance with vendor agreements. The ideal candidate should have 3+ years of Oracle and AWS database experience, 2+ years of ServiceNow support, and strong communication skills.

Human Resources Analyst

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Human Resources Analyst with analytical skills and a passion for problem-solving. The role involves examining HR data for workforce planning, recruitment, and retention. The analyst will also develop and modify tools, collaborate with business teams, and review HR system transactions. Minimum requirements include a Bachelor's degree, 2+ years of Analyst experience, and proficiency in Microsoft Word and Excel. Benefits include comprehensive insurance, a 401(k) plan, bonus programs, paid time off, and employee perks like an on-site café and fitness center.

Store Associate

Company: CVS Health

Location: South Elgin, IL

Posted Jan 24, 2025

IT Infrastructure Architect

Company:

Location: Deerfield, IL

Posted Jan 24, 2025

Uline, a family-owned company, is offering an IT Infrastructure Architect position with a salary range of $121,000 to $185,000 per year. The role involves architecting, designing, and delivering highly available, reliable, and cost-effective hosting solutions. The ideal candidate should have a Bachelor's degree, 8+ years of experience with VMware, SAN, Windows, and Citrix, and excellent communication skills. Benefits include comprehensive insurance coverage, a 401(k) with employer match, multiple bonus programs, and employee perks like an on-site café and fitness center.

IT Infrastructure Architect

Company:

Location: Lake Bluff, IL

Posted Jan 24, 2025

Uline, a family-owned company, is offering an IT Infrastructure Architect position with a salary range of $121,000 to $185,000 per year. The role involves architecting, designing, and delivering highly available, reliable, and cost-effective hosting solutions. The ideal candidate should have a Bachelor's degree and 8+ years of experience with VMware, SAN, Windows, and Citrix. Benefits include comprehensive insurance coverage, a 401(k) plan with employer match, multiple bonus programs, and employee perks like an on-site café and fitness center.

Target Security Specialist

Company: Target

Location: Chicago, IL

Posted Jan 24, 2025

Sodexo Intern

Company: Sodexo

Location: Deerfield, IL

Posted Jan 24, 2025

Sodexo is offering a paid internship in Healthcare Technology Management at Endeavor Health- Highland Park Hospital, IL. The 10-week program provides practical work experience, mentorship, and professional development opportunities. Interns will learn to maintain medical equipment, create a positive patient atmosphere, and gain insights into the healthcare industry. Sodexo values diversity and inclusion, offering comprehensive benefits and potential full-time opportunities post-graduation. Eligibility requires current enrollment in junior or senior year of a related college program.

Senior Campaign Manager

Company:

Location: Northbrook, IL

Posted Jan 24, 2025

EHS Manager

Company: Eaton

Location: Glendale Heights, IL

Posted Jan 24, 2025

Shipping Handler - 2nd Shift

Company: CVS Health

Location: Mount Prospect, IL

Posted Jan 24, 2025

CVS Health is seeking a Distribution/Dispensing Clerk for their Pharmacy Dispensing Facility. The role involves maximizing efficiency in packing areas to ensure accurate shipping of patient orders. Responsibilities include assisting pharmacists in Quality Control, assembling and packaging customer orders, preparing medication orders for shipment, and stocking supplies. The position offers career growth opportunities, with potential promotion to Certified Pharmacy Technician. The pay range is $16.00 - $28.84, and benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

MEAT/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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