Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Server

Company: Cracker Barrel

Location: Gurnee, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store in Gurnee, IL is seeking a server who is friendly and guest-focused. The role involves serving customers in a fast-paced, family-friendly environment, with flexible hours and no tip sharing. The company emphasizes a culture of belonging, diversity, and inclusion, offering top-notch training, diverse career paths, and competitive benefits including weekly pay, health benefits, and a 401K plan. The job description also highlights the company's commitment to equality and its stance against racism.

Baker and Packager Associate

Company: Walmart

Location: Evergreen Park, IL

Posted Jan 23, 2025

The Bakery/Packager position at Sam's Club involves preparing fresh baked items daily, maintaining a clean and organized workspace, and providing excellent customer service. The role requires multi-tasking, problem-solving, and the ability to work in fast-paced environments. The ideal candidate thrives in such settings, prioritizes member satisfaction, and can stand for long periods. They should also be a team player, leveraging digital tools to drive sales and improve the shopping experience. Competitive pay, benefits, and opportunities for career growth are offered.

Maintenance Custodian Associate

Company: Walmart

Location: Hickory Hills, IL

Posted Jan 23, 2025

Sam's Club is seeking a Maintenance Associate to ensure a clean, safe, and positive environment for members and associates. The role involves maintaining parking lots, clean restrooms, and floors, and adapting to different work scenarios. The associate will work in physically demanding environments, ensuring a great first and last impression. Benefits include competitive pay, health benefits, financial benefits, and various other perks. The job requires being 18 years or older.

MGR - Engineering Manager - JAVA - (Ideally CHI but can be REMOTE)

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

The job posting is for an Engineering Manager position in Chicago, IL. The ideal candidate should have hands-on technical leadership and people management experience, proven development experience in a modern technology stack, and a passion for building creative, scalable solutions to complex problems. The company uses a variety of technologies including Spring Boot, Java, Kotlin, TypeScript, Angular, Webpack, Sass, Neo4j, Redis, RabbitMQ, JUnit, Jasmine, Karma, Protractor, Selenium, AWS, Ansible, Terraform, Hashicorp, Docker, Jira, Slack, Gitlab, and G Suite.

SAP Tech Arch Consultant (Hybrid Arch)

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

Accenture's SAP practice is highlighted, emphasizing their expertise in design thinking, agile methodologies, and cutting-edge technologies like IoT, automation, and AI. They've developed myConcerto, a blend of SAP and Accenture, aiding clients in achieving significant victories. Accenture invests in training employees on new SAP technologies such as SAP Leonardo, S/4HANA, and Cloud, supported by a vast community of over 50,000 members. Their achievements are recognized with over 70 SAP awards, making them the leading partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, and SAP Concur. The job role involves being an SAP Cloud expert, providing technical support for cloud migrations, administering SAP on Cloud, defining data migration strategies, and analyzing cloud performance. Minimum requirements include 3 years of SAP Cloud and Basis experience, 2 years of Linux OS experience, and at least one Cloud certification. Bonus points for SAP S/4, SAP PO, and SAP Security certifications.

Full-Time Assistant Manager

Company: Cinemark

Location: Rock Island, IL

Posted Jan 23, 2025

Cinemark is currently hiring for Assistant Manager positions, offering a range of benefits including a discount, 401k, growth opportunities, education assistance, health benefits, parental leave, and paid time off. The role involves assisting in theatre operations, training staff, ensuring adherence to policies, and maintaining cleanliness and safety. The position is often temporary or training-based, with potential for promotion after six months and completion of the Management Accreditation Program. Essential duties include following GM's direction, training staff, preparing reports, inspecting theatre property, and ensuring superior customer service. Requirements include being at least 18, having a high school diploma or equivalent, completing Cinemark's management courses, food handling training, and passing background checks. Physical demands include frequent lifting, standing, and reaching.

Retail Sales

Company: Cracker Barrel

Location: Rock Island, IL

Posted Jan 23, 2025

Produce Associate

Company: Walmart

Location: Park Ridge, IL

Posted Jan 23, 2025

Financial Team Admin

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

SAP Fiori Consultant

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages