Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Member Frontline Cashier

Company: Walmart

Location: Evanston, IL

Posted Jan 23, 2025

Global Security Operations Center Operator

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a job opportunity in the Global Security Operations Center (GSOC) Operator role. The position involves evaluating and reporting on hazards and threats, dispatching security officers, and monitoring access control, alarm, and surveillance systems. The ideal candidate should have excellent communication skills, 2+ years of experience in law enforcement, military, corporate security, intelligence, business, or emergency management, and an associates degree in relevant fields. The role requires working from 6:00 a.m. to 2:00 p.m. CDT, Wednesday to Sunday. Discover values diversity and offers competitive compensation, benefits, and a collaborative culture.

Member Assist Cart Attendant

Company: Walmart

Location: Quincy, IL

Posted Jan 23, 2025

Financial Analyst

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Member Frontline Cashier

Company: Walmart

Location: Quincy, IL

Posted Jan 23, 2025

Sam's Club is seeking friendly, multi-tasking individuals to join their team as Member Frontline Cashier Associates. These associates play a crucial role in member satisfaction by greeting, assisting with purchases, maintaining a clean area, and providing exceptional customer service. The job involves fast-paced environments, especially during peak times, and requires standing for long periods. Rewards include competitive pay, performance-based bonuses, and comprehensive benefits such as health coverage, 401(k), and paid time off. The position also offers opportunities for career growth and development through Live Better U, a company-paid education benefit program.

Data Entry Project

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Lead Administrator(Contract)

Company: Wipro

Location: O'Fallon, IL

Posted Jan 23, 2025

Wipro, a leading technology services and consulting company, is seeking an SRE Engineer. The role involves incident resolution, change implementation, and work order management. The ideal candidate should have experience with Jenkins, Chef/Ansible for configuration management, and understand the stages of application deployment pipeline. Wipro offers competitive pay, benefits, and an inclusive work environment. The company is committed to equal employment opportunities and diversity.

STR MGMT/REPLENISHMENT MGR

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

Mariano's, now part of The Kroger Company, operates over 40 stores in the Chicago Metro area. They emphasize their commitment to food, people, and community, aiming to 'Feed the Human Spirit'. The company values its employees, offering comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, discounts, tuition reimbursement, and growth opportunities. They encourage caring, purpose-driven individuals to apply.

Customer Service Representative

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

The client is seeking experienced Customer Service Representatives for a position in Wood Dale, Illinois. The role involves providing phone support, resolving customer issues, processing orders, and maintaining records. Requirements include 1-2 years of customer service experience, proficiency in Microsoft Office, and a professional phone demeanor. Benefits include competitive pay, insurance, 401K, bonuses, and potential for permanent employment. Addison Administrative & HR offers professional development support.

Maintenance Custodian Associate

Company: Walmart

Location: Calumet City, IL

Posted Jan 23, 2025

Sam's Club is seeking a Maintenance Associate to ensure a clean, safe, and positive environment for members and associates. The role involves maintaining parking lots, clean restrooms, and floors, working in fast-paced environments, and adapting to different work scenarios. The associate will also ensure a safe and clean environment by performing maintenance tasks, responding to spills, and operating floor scrubbers. Sam's Club offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and paid time off benefits. The job requires being on feet for entire shifts and working in physically demanding environments.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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