Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

[USA]coach/ops mgr trainee

Company: Walmart

Location: Paris, IL

Posted Jan 23, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service standards, resolve customer issues, and drive financial performance and sales. They will also provide supervision and development opportunities for hourly associates, ensure compliance with company policies, and uphold Walmart's values and standards of ethics and integrity.

Financial Advisor - Career Change Opportunity

Company: Edward Jones

Location: Bloomington, IL

Posted Jan 23, 2025

Edward Jones is offering a career as a financial advisor, a role that involves partnering with clients to achieve their long-term financial goals. As a financial advisor, you'll develop and grow your own practice, supported by a robust network. The company values an inclusive environment and unique professional backgrounds. The role involves building relationships, understanding clients' needs, and creating personalized strategies. The compensation package includes paid training, salary for the first five years, and opportunities for commissions, profit sharing, and incentive travel. The company also offers comprehensive benefits and a culture of continuous improvement and professional development.

Senior Ultrasound Clinical Account Specialist - Chicago, IL - Biosense Webster, Inc.

Company: Johnson & Johnson

Location: Chicago, IL

Posted Jan 23, 2025

Johnson & Johnson is seeking a Senior Ultrasound Clinical Account Specialist for Biosense in Chicago, IL. The role involves providing technical and clinical product support for BWI diagnostic and therapeutic catheters and systems, with a focus on AcuNav™ and SOUNDSTAR™ catheters. The specialist will educate healthcare providers on product usage, identify sales opportunities, and collaborate with internal and external partners. The position requires a Bachelor's degree or equivalent experience, relevant certifications, and a valid US driver's license. Travel up to 40% is required. Johnson & Johnson values diversity, equity, and inclusion, and offers competitive benefits.

Entrepreneurial Agent Development Specialist - IL / IN

Company: The Auto Club Group

Location: Aurora, IL

Posted Jan 23, 2025

The Auto Club Group is currently hiring for a full-time Entrepreneurial Agent (EA) Development Specialist position. The role involves serving as a business consultant and partner to Entrepreneurial Agents, providing tactical and strategic support. Key responsibilities include assisting in the development and implementation of agency business goals, supporting the acquisition of new business, and ensuring agent productivity and growth. The successful candidate will also be responsible for building trust with assigned EAs and maintaining strong relationships with internal and external partners. The company offers a competitive salary, comprehensive benefits, and opportunities for professional development. Required qualifications include a valid driver's license, appropriate state licenses, and relevant work experience in insurance sales leadership and agent development.

Rail Track Maintainer

Company: CN

Location: Champaign, IL

Posted Jan 23, 2025

CN is offering a Rail Track Maintainer position with a starting hourly rate of $32.28. The role involves inspecting, repairing, and replacing rails, ties, switches, and ballasts, working outdoors in various weather conditions. CN emphasizes safety, integrity, and teamwork. Benefits include an ESIP, Pension, Benefits, RRB, and other perks. The job requires relevant experience, a valid driver's license, and ability to lift up to 70 pounds. Successful candidates will undergo a 5-week paid training program at CN's campus in Homewood, IL.

Maintenance Utility Technician - Entry Level

Company: Kohl's

Location: Ottawa, IL

Posted Jan 23, 2025

The job posting is for a Utility Technician role at Kohl's, working Monday through Friday from 4p to 2a. The role involves maintaining and repairing equipment and machinery, monitoring and stocking as needed, completing daily cleaning checklists, performing diagnostics, troubleshooting, and operating power equipment. Additional responsibilities include assisting with repairs, preventative maintenance, and minor projects, as well as handling tasks like painting, changing light bulbs, and removing trash. The required skills include basic mechanical aptitude. Kohl's offers a range of benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and assistance for life events. The pay range is $18.05 - $23.45.

Manager Solution Consulting e-invoicing

Company: Thomson Reuters

Location: Chicago, IL

Posted Jan 23, 2025

Thomson Reuters is seeking a Solution Consultant for the global solutions team, based in the West region. The role involves managing a regional solutions team, acting as a go-to point for solutions staff, and having a 30/50% management and 50/70% hands-on/projects workload split. Responsibilities include managing training plans, workload, and ensuring staff have necessary tools and knowledge. The role also involves regular interaction with regional team members, first-line management tasks, and maintaining relevant data in commercial toolkits. Required qualifications include a minimum of 2 years of relevant experience, relationship-building skills, experience with large complex organizations, fluency in English and French, and professional services experience. The compensation package includes a base salary of $155,000 and a variable bonus of $25,000. Thomson Reuters offers comprehensive benefits, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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