Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Technical Sales Specialist, HPLC

Company: Thermo Fisher Scientific

Location: Chicago, IL

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Technical Sales Specialist (TSS) for the Chromatography and Mass Spectrometry Division (CMD). The TSS will focus on selling and supporting High Pressure Liquid Chromatography Products, collaborating with Account Managers to increase revenue growth. Key responsibilities include identifying new client opportunities, conducting prospecting activities, understanding account organizations, and supporting new Product Introduction (NPI) prospects. The ideal candidate will have a Masters' degree in science or equivalent, 3+ years of sales experience in the analytical instrument market, and strong communication skills. Thermo Fisher Scientific offers competitive remuneration, healthcare benefits, and a range of employee benefits.

Specialty Sales Team Leader

Company: Target

Location: Bloomington, IL

Posted Jan 23, 2025

Target is offering a Specialty Sales Team Leader position with a competitive pay range of $21.75 - $37.00 per hour, based on various factors including labor markets, education, work experience, and certifications. The role involves leading a team of consultants, prioritizing guest experience, and managing daily/weekly workload to meet sales goals. Benefits include comprehensive health benefits, 401(k), employee discount, and more. Target emphasizes a guest-first culture, diversity, and ethical conduct. The job requires previous retail experience, strong communication skills, and the ability to work in a fast-paced environment.

Senior Actuary - ACT Pharmacy -RX

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

CVS Health is seeking a Commercial Pharmacy Actuarial team member to develop pharmacy trend forecasts, analyze financial results, and ensure pricing strategy integrity. The role involves leading a team of 3-4 analysts, optimizing discounts, formulary, clinical programs, and rebate analytics. The ideal candidate will have a Bachelor's degree, 5+ years of actuarial experience, and ASA or FSAS designation. Strong communication, problem-solving, and technical skills are required. The position offers a competitive pay range, comprehensive benefits, and opportunities for career growth.

Store Associate

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

Pharmacy Technician

Company: CVS Health

Location: Crystal Lake, IL

Posted Jan 23, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Pharmacy Technician

Company: CVS Health

Location: Bloomington, IL

Posted Jan 23, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Monee, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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