Customer Service Jobs in Remote

Positions 374,120 Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

SAP Development Manager

Company: iHerb

Location: Remote

Posted Nov 30, 2025

The SAP Development Manager role involves leading the SAP development team, ensuring high-quality solutions, and driving operational excellence. The position requires expertise in ABAP programming, integration, CPI, BTP, and adherence to CoE standards. The manager will collaborate with stakeholders, manage code reviews, and drive innovation through AI and automation.

Sr Manager - Technical Support

Company: ExtraHop

Location: Remote

Posted Nov 30, 2025

The Sr Manager Technical Support role involves leading a team to provide world-class technical support for complex cybersecurity products. Key responsibilities include team leadership, operational excellence, customer satisfaction, technical expertise, and strategic contribution. The role requires a bachelor's degree, 4+ years of technical support experience, and 8+ years of leadership experience. Preferred qualifications include network security experience and experience building international locations.

Customer Success Manager - Enterprise Accounts

Company: Truv

Location: Remote

Posted Nov 30, 2025

Truv is revolutionizing the financial data industry with innovative API solutions and a customer-first approach. The job opportunity emphasizes enterprise customer success, competitive compensation, and growth potential in a high-growth startup environment.

Data Analyst - Customer Intelligence

Company: GitLab

Location: Remote

Posted Nov 30, 2025

The role is an Analyst focused on Customer Intelligence products, responsible for end-to-end development of data products from requirements gathering to delivering actionable insights. The Analyst will collaborate cross-functionally, explore data to uncover insights, craft dashboards, experiment with GenAI tooling, and influence the long-range strategy of the Analytics team.

Software Engineering Manager - Ads API

Company: Reddit

Location: Remote

Posted Nov 30, 2025

The Ads API team plays a critical role in Reddit's growth, focusing on technical vision, team leadership, and scalable infrastructure. The role requires a proactive leader with experience in API development and a strong sense of ownership.

Global Security Operations Center (GSOC) Operator

Company: Twilio

Location: Remote

Posted Nov 30, 2025

This job posting outlines the role of a GSOC Operator at Twilio, detailing responsibilities such as monitoring security systems, managing incidents, and supporting global operations. It lists qualifications, work environment details, and benefits including competitive pay and remote work options.

Senior Software Engineer, Cloud Gaming - Video Algorithms (L5)

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They are passionate about delivering the best visual quality experience to their members across various platforms, including video-on-demand, live products, and cloud gaming. The company is seeking a Senior Software Engineer with media expertise to work on video algorithms for cloud gaming, focusing on designing, prototyping, and implementing encoding algorithms and software workflows.

Software Engineer (L5) - Ads Conversion Measurement

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier to attract new members and advertisers. The Ads Measurement Engineering team is building systems to help advertisers measure campaign outcomes while respecting the viewing experience. They seek highly motivated engineers with experience in ad tech, privacy-safe conversion systems, and legal compliance.

Distributed Systems Engineer 5 - Core Ad Serving Services

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building an in-house ad tech ecosystem. The Ads Platform Engineering team focuses on building advertising systems and integrations to deliver ads using Netflix's content delivery ecosystem. They aim to ensure a seamless viewing experience for members while driving outcomes for advertisers.

Manager - Developer Success

Company: Vercel

Location: Remote

Posted Nov 30, 2025

The role is a Manager position in the Developer Success team, leading and coaching a team of Platform Architects and Developer Success Engineers to drive technical wins and business outcomes for high-value customers. The role involves overseeing day-to-day execution, collaborating with cross-functional teams, and ensuring a seamless customer experience. The company offers competitive compensation, inclusive healthcare, learning opportunities, flexible time off, and a WFH budget.

Site Reliability Engineer

Company: Unqork

Location: Remote

Posted Nov 30, 2025

Unqork is a platform that enables enterprises to build, test, and run AI-powered applications securely and efficiently. It is trusted by large organizations in regulated industries and helps reduce technical debt while promoting innovation. Unqork values inclusive and innovative thinkers and offers a remote-first work culture with competitive compensation and benefits.

Senior Product Manager PRM - Reporting & Insights

Company: Muck Rack

Location: Remote

Posted Nov 30, 2025

The job posting is for a Senior Product Manager PRM Reporting & Insights role at Muck Rack. The position involves collaborating with cross-functional teams to build innovative solutions for reporting and insights. Success will be measured by roadmap delivery, customer focus, and building strong relationships. The role requires 4+ years of product management experience, proficiency in product development tools, and experience working on complex data-rich platforms.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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