Customer Service Jobs in Remote

373,650 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Scrum Master

Company: Ardent

Location: Remote

Posted Nov 27, 2025

Ardent emphasizes employee commitment, professional growth, and a supportive work environment. The job posting highlights competitive benefits, Agile methodologies, and opportunities for career advancement. The company promotes collaboration, innovation, and a collective service mindset while seeking a Scrum Master for a remote DHS program.

Technical Architect

Company: NECSWS

Location: Remote

Posted Nov 26, 2025

The job description highlights opportunities to work on mission-critical solutions and collaborate with teams, while emphasizing the company's commitment to employee benefits and making a societal impact through technology. The role offers professional growth, competitive compensation, and a supportive work environment.

Manager - DevOps Engineering

Company: Blackbaud

Location: Remote

Posted Nov 26, 2025

The role is for a DevOps Manager to lead a team in transforming Cloud Delivery Engineering into a best-in-class cloud-ready organization. The focus is on quality, process, automation, and delivering highly scalable, reliable, secure, and performant platforms. The ideal candidate will have 10+ years of engineering experience, 5+ years in a managerial role, and in-depth knowledge of cloud platforms like Microsoft Azure and AWS.

GIS Project Manager

Company: Ardent

Location: Remote

Posted Nov 27, 2025

Ardent is a company that values both important work and a fulfilling life for its employees. They offer competitive benefits, professional development opportunities, and a collaborative culture. Ardent is seeking a GIS Project Manager to lead a Department of Homeland Security initiative, requiring strong technical knowledge, leadership skills, and experience in project management and change management.

Manager, Consumer Insights - Ads

Company: Netflix

Location: Remote

Posted Nov 27, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is building the next generation of advertising business tools and products. The Ads Consumer Insights team aims to deliver research and insights that directly impact product development and business decisions. The role offers leadership opportunities in a zero-to-one initiative within Netflix.

LMS Administrator

Company: Blackbaud

Location: Remote

Posted Nov 26, 2025

Blackbaud University is seeking a highly organized and detail-oriented individual to collaborate with the instruction design and instructor team to populate the Blackbaud University Learning Management System (LMS) with various training types and elevate the client experience. The role involves executing strategies associated with the LMS and data infrastructure, supporting standard operating procedures, inputting training content, verifying course submissions, creating process documentation, auditing system quality, troubleshooting customer issues, identifying efficient ways to execute daily tasks, and responding to customer chats and emails.

Lead Engineer (IVR)

Company: Green Dot Corporation

Location: Remote

Posted Nov 26, 2025

Green Dot Corporation is seeking a Lead IVR Software Engineer to join their CES team. The role involves leading the full software development lifecycle for IVR applications, designing and developing IVR systems using platforms like Twilio or M365, and integrating IVR systems with backend services. The position requires a bachelor's degree in computer science or related field, 8+ years of software development experience with at least 3 years in IVR development and 2+ years in team leadership. The company offers a competitive salary range of $139,900 to $199,300 per year.

Billing Specialist

Company: First Advantage

Location: Remote

Posted Nov 26, 2025

First Advantage is a leading provider of mission-critical background screening solutions, seeking a Billing Specialist to join their remote team in the United States. The role involves supporting billing collections, resolving discrepancies, and managing customer account reconciliations. The company values diversity, inclusion, and employee well-being, offering competitive benefits and growth opportunities.

Senior Cloud Engineer - Infrastructure

Company: Zencore

Location: Remote

Posted Nov 27, 2025

Zencore is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. They seek candidates with significant experience in Google Cloud to join their team and help customers transition to Google Cloud, eliminate obstacles, reduce risk, and accelerate timelines for data and application modernization. Zencore embeds within customer teams to provide strategic guidance, facilitate technology decisions, and execute projects collaboratively. They value trust, unbiased opinions, and removing uncertainty and risk for their customers.

Customer Success Manager

Company: ReflexAI

Location: Remote

Posted Nov 26, 2025

ReflexAI is seeking a Customer Success Manager to work with mission-driven organizations and ensure their frontline teams are effectively trained and empowered using the company's machine learning and natural language processing tools. The role involves managing customer relationships, collaborating with cross-functional teams, and contributing to refining customer success processes.

Leave Administrator

Company: Sparrow

Location: Remote

Posted Nov 26, 2025

The role of Leave Administrator on Sparrows Customer Experience team involves managing employee benefits claims, collaborating with the customer-facing team, and ensuring accurate and timely submission of claims. The ideal candidate should have 13 years of relevant administrative experience, strong organizational skills, excellent communication skills, and the ability to work in a remote-first environment.

Technology Sourcing Manager

Company: Netflix

Location: Remote

Posted Nov 27, 2025

Netflix seeks a Technology Sourcing Manager to drive software spend centralization and optimize technology investments. The role involves vendor management, negotiation, and cross-functional collaboration across departments. The position offers a competitive salary range of $100K-$600K with flexible compensation structure.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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