Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Software Engineer II - Message Security Detection

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is recruiting a Software Engineer to join the Threat Response Engine team, crucial to their mission of safeguarding global enterprises from diverse email threats. Utilizing behavioral AI, they offer real-time protection to over 15% of Fortune 500 companies. The role involves architecting, designing, and building the Automated Threat Response Engine, which adapts to each customer's unique threat landscape. The engineer will also operationalize a highly autonomous and scalable threat response engine for multiple datacenters and regions, collaborating closely with cross-functional teams.

Manager, Billing Operations GPO

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Billing and Accounts Receivable Global Process Owner (GPO) to join their Billing & AR Operations Team. The GPO will play a crucial role in system implementation, automation, and enhancement, defining new processes and refining existing ones within the Billing and AR space. Key responsibilities include identifying areas of improvement in current Billing and AR processes, applying Zuora Billing technical knowledge, defining user stories, requirements, and acceptance criteria, and collaborating with cross-functional teams on system implementations and enhancements. The ideal candidate will have a Bachelor's degree, 3-5+ years of relevant quote-to-cash experience, high proficiency with Zuora Billing and Salesforce, and extensive experience with Agile project management methodologies.

Senior Manager, Training and Content Management

Company: hims & hers

Location: Remote

Posted Jan 24, 2025

Hims & Hers Health Inc, a leading health and wellness platform, is seeking a Senior Manager for Training and Content Management. The role involves leading a team of Training Specialists, Instructional Designers, and Content Analysts to deliver exceptional training and content. The Senior Manager will oversee the development and implementation of comprehensive training programs, manage content, collaborate cross-functionally, and drive continuous improvement. The ideal candidate will have 8+ years of experience in training management, expertise in instructional design, and strong analytical skills. Hims & Hers offers competitive compensation, unlimited PTO, comprehensive health benefits, and a commitment to diversity and inclusion.

Staff Storage Engineer

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Senior Software Engineer I, Comms Channels

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is hiring a Senior Engineer I for its Comms team. The role involves building reliable applications, infrastructure, and interfaces to simplify interactions with the healthcare system. The Senior Engineer will collaborate with partners, product managers, and designers to solve complex problems, and work with other engineers to improve technology and apply best practices. The position requires 5+ years of professional software engineering experience, a solid understanding of CS concepts, and the ability to write stable, maintainable code. The role is based in New York City, Tempe, or Los Angeles, with remote options available for eligible candidates. The base pay range is $158,400 - $207,900 per year, with additional benefits including health insurance, 401(k) plan participation, and paid parental leave.

Customer Success Architect

Company: ServiceNow

Location: Munich, Germany / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a transformation-maker for its Customer Success Team. The role involves delivering consultancy and services to F500 companies, acting as a trusted advisor in various areas like Vision & Strategy, Roadmap Development, and Implementation Strategy. The ideal candidate should have a passion for working with customers, fluent in C-level German and English, and have 8+ years of experience in professional services, particularly in technology-enabled transformations. The objective is to ensure customer success and high satisfaction through digital transformation.

Life Underwriting Research Consultant

Company: MassMutual

Location: Boston, MA / Remote

Posted Jan 24, 2025

The Life Underwriting Research Consultant role at MassMutual offers a dynamic and innovative environment, supporting the Office of the Corporate Chief Underwriter. The consultant will engage in diverse projects, including PV studies, vendor evaluations, data source identification, workflow improvements, and predictive modeling. They will collaborate with a forward-thinking team of underwriters and other departments, shaping the underwriting landscape. The role requires a minimum of 8 years of relevant experience, a HS diploma or GED, and proficiency in Microsoft Office Suite and data visualization tools. Preferred qualifications include a Bachelor's Degree, industry designations, and mastery level knowledge of individual life insurance practices.

Offer Manager - Secure Power Cooling

Company: Schneider Electric

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Coding Intelligence Program Manager

Company: Included Health

Location: Remote

Posted Jan 24, 2025

Included Health is seeking a Coding Intelligence Program Manager with extensive experience in healthcare billing, coding, and compliance. The role involves developing, implementing, and managing the coding intelligence program, ensuring compliance with relevant laws and regulations. The candidate will collaborate with internal teams, stay updated on healthcare regulations, provide training, and act as the primary contact for coding compliance inquiries. The position offers a competitive salary range and comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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