Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Mobile Engineer, Kotlin Multiplatform

Company: Upside

Location: Remote

Posted Jan 24, 2025

Upside is a company that aims to revolutionize traditional retail by integrating online retail technologies such as profit measurement, attribution, and incrementality. They offer users substantial cashback and help brick-and-mortar businesses gain new profitable customers. The company's platform processes billions of dollars in commerce annually, benefiting retailers, consumers, and sustainability initiatives. Upside is seeking a software engineer with 3+ years of experience in Kotlin Multiplatform and Android Development to join their team in Chicago, working on their top-rated mobile app. The role involves collaborating with other developers, improving the app's foundation, and contributing to new feature development. Upside offers competitive compensation, benefits, and a supportive work environment that values diversity and inclusivity.

Director, Mainframe Batch Operations

Company: Ensono

Location: Remote

Posted Jan 24, 2025

The Director of Mainframe Batch Operations will coordinate and delegate responsibilities to their assigned IT teams, overseeing day-to-day functions and project management. Key duties include client onboarding, installation, maintenance, testing, debugging, and documentation. The Director will also conduct bi-yearly reviews, set goals, and foster team development. They will provide thought leadership, enhance communication, and keep abreast of industry changes. Required qualifications include 10-15 years of related experience, a bachelor's degree, and expertise in batch management, mainframe console monitoring, and system IPL processes.

客户订单管理代表 III 级

Company: Cummins

Location: Remote

Posted Jan 24, 2025

The role involves managing customer orders for III-level clients under minimal supervision, using analytical and quantitative methods to understand, predict, and enhance supply chain processes. The representative acts as a single point of contact for Cummins customers, distribution centers, and/or manufacturing plants, ensuring accurate documentation and continuous communication throughout the order lifecycle. They handle complex customer inquiries, maintain accurate records in relevant databases, ensure compliance with export policies, and act as a liaison between customers and quality management systems. The ideal candidate should have excellent cross-departmental communication skills, experience in customer order management, and proficiency in Microsoft Office and order processing systems.

Associate General Counsel, Corporate and Securities

Company: Headway

Location: Remote

Posted Jan 24, 2025

Headway, a mental health care company founded in 2019, is seeking an Associate General Counsel, Corporate and Securities. With over 45,000 providers and serving over 1 million patients, Headway aims to build a new mental health care system accessible to all. The role involves leading corporate and securities functions, managing financing and M&A transactions, maintaining corporate records, and overseeing equity programs. Ideal candidates have 8+ years in-house experience, preferably in healthcare, and are barred in a US state. Compensation varies based on location, with Group A earning $290,000, Group B $261,000, and Group C $232,000. Benefits include equity compensation, health coverage, 401K, work-from-home stipend, therapy reimbursement, and flexible PTO.

Underwriter Regional Accounts - Group Reinsurance Plus

Company: The Hartford

Location: Hartford, CT / Remote

Posted Jan 24, 2025

The company is an insurance firm that aims to go beyond standard coverages and policies. They value collaboration, inclusivity, and innovative thinking. Underwriters are at the core of their operations, making decisions based on data analysis and critical thinking. The role involves underwriting group benefit prospects and policyholders, providing consultative services, and applying underwriting guidelines. The ideal candidate should have a customer-first mindset, strong analytical skills, and the ability to build relationships. Qualifications include a Bachelor's Degree, 3+ years of Group Benefits underwriting experience, and solid product knowledge. The role offers a competitive salary and a hybrid work arrangement.

Solutions Architect - AMER, West

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Solutions Architect for its Enterprise team in North America. The role involves providing technical expertise during the pre-sales process, collaborating with the sales team to exceed revenue targets, and building deep relationships with customers. The Solutions Architect will also serve as a customer advocate, maintain specialty competency in relevant technologies, and educate customers on the value proposition of GitLab. GitLab offers comprehensive benefits, a flexible work environment, and opportunities for growth and development.

Microsoft Implementation Expert (Hybrid) - SP or RJ

Company: Equinix, Inc

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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