Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

IRT Client Oversight Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an IRT Client Oversight Manager in the EMEA region. The role involves overseeing interactive response technology for global clinical trials, ensuring project compliance, coordinating with internal teams, and representing the department in audits. Key responsibilities include developing study plans, participating in training, and building strong client relationships. The ideal candidate should have a Bachelor's degree, 8+ years of relevant experience, and excellent communication and leadership skills. The position is fully remote and requires flexibility to support US East Coast time.

Service Integration Leader

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Service Coordinator to manage IT services, ensuring timely resolution of customer issues and maintaining constant communication. The role involves coordinating service requests, documenting procedures, and monitoring SLAs. The ideal candidate should have at least 5 years of IT experience, expertise in incident, problem, and change management, and strong customer service skills. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Principal Incident Response Analyst

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

At Atlassian, the Principal Incident Response Analyst is a crucial role based in the US, responsible for maintaining data and network security. The role involves developing incident response tools, managing security incidents, and advancing the company's security posture. The ideal candidate should have extensive information security experience, strong problem-solving skills, and excellent communication abilities. At Atlassian, teamwork, innovation, and dedication are valued. The role includes leading the region's incident response team, coordinating across teams during incidents, coaching team members, and staying updated on security trends.

Account Manager, Data Centers

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking a seasoned Account Manager with 5+ years of experience in technical Sales, Engineering, Project Management, or Marketing. The role involves building and expanding relationships with strategically important Data Center customers, achieving sales targets, and maintaining customer satisfaction. The candidate must have a Bachelor's degree, work authorization for the US, strong business acumen, and understanding of power systems. 30% travel is expected. The Account Manager will participate in account planning, develop sales strategies, and monitor competitors' activity.

Business Development Manager, Post Transplant (West)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Business Development Manager for the West Territory, focusing on post-transplant market expansion. The role involves driving sales targets, educating healthcare professionals on molecular diagnostics, and collaborating with various teams to identify growth opportunities. The ideal candidate should have a bachelor's degree in Health Science, 3-5 years of healthcare industry experience, preferably in transplantation, histocompatibility, or immunogenetics, and prior sales experience. The position requires significant travel (>50%) and offers a competitive salary range of $120,000.00-$177,000.00 along with comprehensive benefits.

RFP Analyst

Company: Arcadia

Location: Remote

Posted Jan 23, 2025

Arcadia is hiring an RFP Analyst to manage and respond to complex Requests for Proposals (RFPs). The role involves overseeing the full lifecycle of RFP responses, ensuring alignment with Arcadia's strategic goals, and working closely with cross-functional teams. The ideal candidate should have a proven ability to navigate challenging RFP requirements, synthesize input, and produce persuasive proposals. Success in this role includes developing a foundational understanding of Arcadia's product suite, building relationships with key SMEs, and contributing to RFP projects. In 12 months, the RFP Analyst will independently manage the end-to-end RFP process, improve content quality, and serve as a go-to resource for RFPs and sales support.

Clinical Sr Account Manager, Sales, Belgium

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc. is seeking a Clinical Sr Account Manager, Sales, Belgium. The role, part of the Clinical Sequencing Division (CSD) European Sales team, is remote and field-based, offering growth opportunities. The ideal candidate should have a background in Next Generation Sequencing, biomarkers clinical testing, and a strong network within the pathologist/oncologist environment. Responsibilities include promoting NGS clinical solutions, driving technology adoption, managing opportunity pipelines, achieving revenue targets, and maintaining customer relationships. Requirements include a Bachelor's or MS degree in Life Sciences, complex selling experience in healthcare, NGS sequencing and molecular biology knowledge, and proficiency with Microsoft Office and Salesforce.

Cyber Security Senior Consultant (m/f/d)

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Cyber Security Senior Consultant to safeguard organizations from digital threats. The role involves assessing, analyzing, and implementing security measures, collaborating with clients, and staying updated on the latest security trends. The ideal candidate should have 7+ years of cybersecurity experience, expertise in areas like SASE, IAM/PAM, and knowledge of cloud computing and hyperscalers services. They should be customer-focused, innovative, and able to communicate fluently in English and German.

Research Associate

Company: Deutsche Bank

Location: New York, NY / Remote

Posted Jan 23, 2025

2025 Semester Intern-Commissioning Technology (base at Taichung)

Company: GE Vernova

Location: Lugu, Taiwan / Remote

Posted Jan 23, 2025

The Commissioning Technology Intern role involves assisting in commissioning tasks, preparing documentation, and coordinating with stakeholders. The intern will gain knowledge in combined cycle power plant fundamentals and the overall commissioning phase of a power plant. Requirements include being an undergraduate or master's degree student in engineering, proficiency in English and Mandarin, and strong skills in Microsoft Office, particularly Excel and PowerPoint. The internship is based in Taichung from February 3rd to June 30th, 2025.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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