Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Equipment Service Technician - Lowell, MA

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

The job overview describes a position for an Equipment Service Technician (EST) near Lowell, MA. The role involves providing repair and installation services for dental equipment, with a focus on excellent customer service. Key responsibilities include diagnosing technical problems, maintaining inventory, producing detailed service reports, and complying with OSHA regulations. The ideal candidate should have 3-5 years of dental industry experience, intermediate troubleshooting skills, and the ability to work independently. Preferred qualifications include 3 Level 1 Certifications, proven ability to administer tasks accurately, and intermediate computer skills. The role requires substantial physical effort, including lifting and climbing ladders.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Project Manager for a global role. The successful candidate will lead ambitious projects, collaborate with world-class teams, and ensure timely achievement of deliverables. Key responsibilities include developing project timelines, budgets, and forecasts, and ensuring compliance with quality processes. Required qualifications include a BS/BA in a scientific field with at least 2 years of relevant experience or an advanced degree with at least 1 year of experience. Proficient project management skills, solid planning abilities, and excellent communication skills are essential. The company offers a competitive salary, extensive benefits, and a flexible working culture.

FSP Vendor Management Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

At Thermo Fisher Scientific, you'll engage in meaningful work that positively impacts global health, safety, and cleanliness. You'll collaborate with a team dedicated to research, development, and delivery of life-changing therapies. The role involves overseeing vendors for moderate complexity clinical trials, contracting with them, ensuring compliance with company practices, client requirements, GxP, and GCP. Financial management of vendor pass-through costs is also part of the job. Excellent communication, organizational, and time management skills are required. This role offers professional development and the opportunity to work with top-tier talent in various engagement models.

Project Manager II - Treasury Management Implementations

Company: PNC

Location: Remote

Posted Jan 23, 2025

PNC is seeking a Project Manager II for their Treasury Management Implementations organization. The role involves managing multiple SaaS projects simultaneously, leading an internal team, and maintaining project documentation. The ideal candidate should be organized, have strong issue-resolution and communication skills, and be able to predict and anticipate issues. This is a remote position with a base salary ranging from $45,000 to $119,600. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Digital Sales Executive (9819)

Company: Coupa

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Customs Associate

Company: Flexport

Location: Remote

Posted Jan 23, 2025

Engineer II, Human Factors Design

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a versatile and experienced UX Designer with at least 2 years of experience. The ideal candidate should have strong proficiency in Figma, a deep understanding of its features, and a portfolio showcasing a range of projects. They should be capable of conducting user research, usability testing, and translating insights into actionable design solutions. Excellent communication and teamwork skills are required, along with a passion for constantly refining processes and learning. The role involves collaborating with cross-functional teams, developing interactive prototypes, and contributing to the growth of the design team. The company values Integrity, Innovation, Intensity, and Involvement, and is committed to enabling customers to make the world healthier, cleaner, and safer.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Senior Software Engineer, Remote (US Eastern)

Company: Cobalt

Location: Remote

Posted Jan 23, 2025

Cobalt, a remote-first cybersecurity company, is seeking a Senior Software Engineer to join their team. The role involves driving advancements in their Pentest as a Service (PtaaS) and Offensive Cybersecurity platform. The ideal candidate will have at least 5 years of full-stack web development experience, proficiency in Kotlin, JavaScript, and cloud environments, and a commitment to writing clean, maintainable code. The position offers competitive compensation, mentorship opportunities, and a flexible work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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