Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Named Regional Sales Manager - SoCal

Company: ExtraHop

Location: Remote

Posted Jan 23, 2025

ExtraHop is a leading cybersecurity company offering a network detection and response (NDR) product that provides real-time threat detection and proactive security. They are seeking a sales professional with a strong track record in technology sales, particularly in cybersecurity or complex SaaS solutions. The role involves increasing revenue in assigned regions, identifying prospects, and presenting ExtraHop products to customers. The company offers competitive compensation, strong commission plans, and the opportunity to work with a team of smart, hardworking individuals. ExtraHop is recognized for its innovation and commitment to building a world-class team, with numerous awards and accolades. The company values diversity and inclusion, and offers a range of benefits including health, dental, vision, flexible PTO, and more.

Sales Account Orchestrator - Automotive & Transportation- MI, USA

Company: Siemens Digital Industries Software

Location: Detroit, MI / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is a leading provider of solutions for product design, simulation, and manufacturing across various industries. The role involves generating SaaS and Hybrid SaaS revenue, driving business in allocated accounts, and orchestrating multi-disciplined teams. Key responsibilities include understanding market challenges, mapping key decision-makers, and adapting sales value positioning for different industries. The role also involves account planning, team orchestration, prospecting, opportunity management, sales administration, and mentoring junior team members.

Engineer I, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Field Service Engineer (FSE) role involves installing, repairing, and maintaining laboratory instruments in a professional and timely manner. The FSE will work with customers, providing high-quality service and building strong relationships. They will achieve revenue targets, offer service contracts, and collaborate with internal teams to resolve customer issues. The role requires a bachelor's degree in engineering or related field, and 1-3 years of related experience. Frequent travel to customer sites is required, and the FSE must be able to lift 40 lbs. without assistance and work with hazardous materials.

Regional Sales Director

Company: Illumio

Location: Melbourne, Australia / Remote

Posted Jan 23, 2025

Named Regional Sales Manager - Texas

Company: ExtraHop

Location: Remote

Posted Jan 23, 2025

ExtraHop is a leading cybersecurity company offering a network detection and response (NDR) product that provides real-time threat detection and proactive security. They are seeking a sales professional with a strong track record in technology sales, particularly in cybersecurity or complex SaaS solutions. The role involves increasing revenue in assigned regions, identifying prospects, and presenting ExtraHop products to customers. The company offers competitive compensation, strong commission plans, and the opportunity to work with a team of smart, hardworking individuals. ExtraHop is recognized for its innovation and commitment to building a world-class team, with numerous awards and accolades. The company values diversity and inclusion, and offers a range of benefits including health, dental, vision, flexible PTO, and more.

Market Development Manager, Clean Energy

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Market Development Manager for the clean energy sector, focusing on battery, solar cell, and hydrogen segments. The role involves overseeing market development activities, defining strategies for key opinion leader development, gathering customer feedback for product development, and leading clean energy events. The ideal candidate should have a Bachelor's degree, 3-5 years of experience in clean energy or electron microscope/XPS segments, and strong interpersonal and presentation skills. The position offers competitive remuneration, healthcare benefits, and opportunities for career growth within an innovative organization.

Commercial Account Representative

Company: Illumio

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Oversight (Sr) Director - Managed Access Programs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team - Managed Access for the EMEA region. The role is remote-based and requires recent experience in full-service clinical trials, specifically in Access Solutions. The successful candidate will be accountable for strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. Key skills include comprehensive therapeutic area knowledge, cross-functional project management, excellent communication, leadership, and financial acumen. The company values employee health and wellbeing, promoting a balanced environment for thriving.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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