Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Software Engineer - Mobile Platform

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a remote software engineer for their Mobile Platform team. The role involves proposing, designing, and implementing shared components/frameworks for mobile applications, mentoring other teams, and ensuring a top-quality developer experience. The ideal candidate should have 2+ years of industry experience in software development, proficiency in React Native, Typescript, Redux, and Golang, and a growth mindset. Samsara offers competitive compensation, benefits, and a flexible working model. The company is committed to diversity and inclusion.

Senior Lead, System Programmer-z/OS

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Grid SW Services Finance Leader

Company: GE Vernova

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

Sr Account Director, Business Development (Heatlh Economics/Market Access)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Sr Account Director, Business Development to drive the success of their consulting practice areas. The role involves client account and relationship management, driving new business opportunities, and strategic account planning. The candidate should have a scientific, sales, or marketing background with a focus on pharmaceutical/biotech. They should possess excellent interpersonal skills, experience in identifying sales leads, and understanding of sales automation systems. The position offers a rewarding career with opportunities for growth and a positive impact on global health.

Sr Account Director, Business Development (Heatlh Economics/Market Access)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Sr Account Director, Business Development to drive the success of their consulting practice areas. The role involves client account and relationship management, driving new business opportunities, and strategic account planning. The candidate should have a scientific, sales, or marketing background with a focus on pharmaceutical/biotech. They should possess excellent interpersonal skills, experience in identifying sales leads, and understanding of sales automation systems. The position offers a rewarding career with opportunities for growth and a positive impact on global health.

Vendor Management Specialist - Global Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a Vendor Management Specialist for their Global Clinical Supplies Team. The role involves overseeing vendor contracts, ensuring compliance with company practices and GxP, managing financial aspects, and providing support to junior staff. The ideal candidate should have relevant experience, excellent communication skills, strong leadership abilities, and a focus on customer service. The position offers the opportunity to contribute to life-changing therapies and be part of a team dedicated to making a global impact.

Technical Support Analyst

Company: eMoney

Location: Remote

Posted Jan 22, 2025

The Technical Support Analyst serves as a liaison between Engagement and development teams, resolving technical issues and communicating problems and solutions. They research and resolve cases, work with development teams to fix issues, and provide training to Engagement and other groups. The role involves supporting clients via emergency support, handling multiple tasks, and maintaining a positive attitude with customers. The position requires a Bachelor's Degree or equivalent experience, proficiency in Microsoft Office and Salesforce, and strong research and communication skills.

Market Development Manager - Protein Diagnostics

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Global Market Development Manager to develop and implement marketing campaigns for Medical and Scientific applications. The role involves driving the growth of the Protein Diagnostics Division, building a strong demand generation funnel, and collaborating with cross-functional teams. Key responsibilities include creating content, executing marketing initiatives, analyzing program ROI, and maintaining a digital footprint. The ideal candidate should have a Bachelor's degree in a related field, 5+ years of experience in product commercialization, and strong digital marketing skills. The position offers competitive compensation, benefits, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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