Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Technical Lead Software Development Engineer, Android

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Biostatistician II- (Labs role) remote within 1-2 hours of Phili, PA!

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific offers a rewarding job opportunity in Biostatistics and Programming. The role involves leading statistical tasks, providing mentorship, and delivering high-quality statistical analyses. The ideal candidate should have a Master's degree in statistics, biostatistics, mathematics, or a related field, along with 2+ years of experience. Proficiency in SAS, R, and JMP is required. The position involves working in an office environment, with tasks including statistical support for experimental design, data analysis, assay validation, and publication. The company values integrity, innovation, intensity, and involvement, and is committed to enabling customers to make the world healthier, cleaner, and safer.

Senior Field Event Marketing Manager - Public Sector - (Chicago, IL)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced marketing professional for a top-notch team. The role involves planning, executing, and measuring events and programs for the Public Sector business, targeting Education and Government audiences. The ideal candidate should have 8+ years of relevant experience, strong project management skills, and the ability to work cross-functionally. The position offers the opportunity to impact industries crucial to our global economy, with a focus on safety, efficiency, and sustainability. Samsara values career development, encouraging rapid growth in a hyper-growth environment.

Wind Hub Technician -IL3 Hub- Champaign Area, IL

Company: GE Vernova

Location: Peoria, IL / Remote

Posted Jan 22, 2025

The Wind Technician position involves local travel within California Ridge, Fithian IL; Ford Ridge, Sibley IL; Rivian, Normal IL; and Bennington, Minonk IL. The role is critical for maintaining optimal function and output at the wind site, involving daily tasks such as turbine operations, safety checks, quality control, and warranty repairs. The Wind Technician collaborates with site and hub leadership to fulfill contractual obligations, perform maintenance and repairs, troubleshoot complex issues, and document all work. The job requires a high school diploma or equivalent, at least 1 year of experience as a Wind Technician, or completion of a Wind Certificate Program/Associates Degree in Energy. Other requirements include passing a Technical Knowledge Assessment, basic computer skills, a valid driver's license, and the ability to handle repetitive weight and climb towers up to 300 feet daily. Flexibility for rotating shifts and on-call duties is necessary.

Staff Analyst, Security Risk Management

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a Staff Analyst, Security Risk for their Security Risk Management program. The role involves leading the daily management of the One Twilio Risk Management program, developing and maintaining risk registers, collaborating with cross-functional teams, reviewing risk mitigation strategies, and preparing regular risk reports for senior leadership. The ideal candidate should have 5+ years of Risk Management experience, particularly in security-centric risk management and compliance frameworks. They should also have a strong background in identifying, analyzing, and quantifying risks, and experience implementing risk frameworks like NIST, COSO, or ISO 31000. Proficiency in technical security and engineering, along with excellent verbal, written, and interpersonal skills, is required. The role is remote and based in Alberta, Ontario or British Columbia, Canada.

Sr. Wind Hub Manager - Oregon - Arlington

Company: GE Vernova

Location: Prineville, OR / Remote

Posted Jan 22, 2025

Spring Intern 2025 - DIGITAL, Data and Technology Infrastructure

Company: PCORI

Location: Remote

Posted Jan 23, 2025

The Patient-Centered Outcomes Research Institute (PCORI) is offering a spring internship in the DIGITAL department. The intern will work on a cutting-edge project using Natural Language Processing (NLP) and Machine Learning (ML) to develop and refine algorithms for automating portfolio coding. Key tasks include defining taxonomy with NLP, developing a clear mapping, annotating a representative dataset, and building and evaluating an initial model for coding research plans. The intern will also have the opportunity to work with a diverse team and gain hands-on experience in AI, data science, and research methodologies. The pay range is $17.50 for Bachelor's and $20.00 for Master's and above, hourly.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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