Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Solutions Engineer

Company: Sumo Logic

Location: Seoul, South Korea / Remote

Posted Jan 22, 2025

Senior Solutions Engineer

Company: Liftoff

Location: Reedley, CA / Remote

Posted Jan 22, 2025

Technical Lead - Content Experience

Company: Smartsheet

Location: Remote

Posted Jan 22, 2025

Smartsheet is seeking a Technical Team Lead for its Technical Support organization. The role involves being a subject matter expert within feature-specific Support pods, managing escalations, driving improvements in case handling and quality assurance, providing technical team mentorship, and contributing to training & hiring. The ideal candidate should have 4+ years of experience in a Technical Support setting, strong technical troubleshooting skills, and a passion for delivering meaningful customer interactions. They should also possess leadership qualities, excellent communication skills, and a willingness to travel. Smartsheet offers a competitive salary range, comprehensive benefits, and a diverse, inclusive work environment.

Associate General Counsel Strategy and Procurement

Company: Surescripts

Location: Arlington, VA / Remote

Posted Jan 22, 2025

Surescripts, a company dedicated to improving healthcare through trusted health intelligence sharing, is seeking an Associate General Counsel, Strategy and Procurement. The role involves leading the Strategy and Procurement vertical within the Commercial Legal Team, providing legal support for the Growth department, and overseeing Legal Affairs Team members. Key responsibilities include reviewing, drafting, and negotiating complex legal documents, managing due diligence processes, and counseling cross-functional leaders on intricate legal matters. The ideal candidate should possess a Juris Doctor degree, 10+ years of experience as a practicing attorney, and 5+ years of in-house legal experience. Preferred qualifications include healthcare industry knowledge, proactive problem-solving skills, and people management experience.

Senior Consultant, Strategy & Optimization

Company: The Hartford

Location: Hartford, CT / Remote

Posted Jan 22, 2025

The Hartford is seeking a Senior Solution & Design Consultant to join their Innovation Center of Excellence for claims and operations. The role involves leading the implementation of generative AI capabilities, developing strategies for AI integration, designing training programs, and collaborating with cross-functional teams. The ideal candidate should have 2-5 years of strategy/optimization experience, preferably in a Claims environment, and a strong background in training teams on AI-related skills. Excellent communication skills and the ability to convey complex concepts to diverse audiences are essential. The position offers a competitive base pay range of $105,920 - $158,880, along with potential bonuses and long-term incentives.

Senior Platform Architect

Company: ServiceNow

Location: Brussels, Belgium / Remote

Posted Jan 22, 2025

Staff Product Designer

Company: Wistia

Location: Remote

Posted Jan 22, 2025

Wistia, a video marketing software company, is seeking a Staff Product Designer for their Record team. The role involves leading design for recording software, enabling remote video recording, and designing features for video collection. The ideal candidate should have 10+ years of experience in software or web application design, expertise in visual design, interaction design, and multi-step workflows. They should also have a user-centered approach, strong design intuition, and experience with systems design. Wistia values inclusivity and diversity, offering competitive benefits including stock options, healthcare, flexible working hours, and unlimited PTO. The company is remote-first, allowing employees to work from anywhere in the continental US.

Senior Software Engineer - Cloud Infrastructure

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security is seeking a Senior Software Engineer to join the Cloud Infrastructure team. The role involves managing Abnormal's presence in public clouds, ensuring security, reliability, and efficiency. The ideal candidate should be autonomous, a strong communicator, and mentor, with extensive experience in public cloud environments (AWS, Azure, or GCP), Linux systems, and programming (Python or Golang). They should also have experience with Infrastructure as Code (IaC), preferably Terraform, and be willing to actively seek and incorporate feedback.

Senior Associate, Infrastructure Specialist

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 22, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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