Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Project Manager, Global Billing Credit and Collections

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Project Manager for the Global Billing, Credit & Collections (GBCC) team. The role involves overseeing and delivering strategic business cases, managing stakeholders, and ensuring successful program execution. Responsibilities include planning, stakeholder management, communications, risk management, project/program delivery, and reporting. The ideal candidate should have proven experience in Finance transformation, project management certification, and proficiency in presentation content delivery. A flexible approach to working hours and willingness to be on-site in the nearest Equinix Hub are required.

SAP Basis Senior Consultant (m/f/d)

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 22, 2025

Senior Product Analyst

Company: GlossGenius

Location: New York, NY / Remote

Posted Jan 22, 2025

Sales Engineer - Mid Market (Canada)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Sales Engineer to help modernize essential industries through IoT solutions. The role involves becoming an expert on Samsara products, articulating their use to prospects, delivering work products for deals, and acting as a liaison between product and sales teams. The ideal candidate will have a Bachelor's degree, professional fluency in French and English, and 2+ years of experience in pre-sales, technical consulting, or similar roles. They should also have a solid understanding of business processes, change management, and technical concepts. Experience with vehicle diagnostic systems, automation, and control systems is a plus. This is a remote position open to candidates in Ontario, preferably in the Toronto or Montreal Metropolitan area.

BigBox VR Engineering Manager (Server + Infra)

Company: Meta

Location: Remote

Posted Jan 22, 2025

BigBox VR, an Oculus Studio known for popular multiplayer VR games like POPULATION: ONE, is seeking an experienced Server and Infrastructure Engineering Manager. The role involves creating and maintaining server infrastructure for games, working hands-on with the team, and collaborating with artists and engineers. The ideal candidate should have extensive experience in game development, leadership, and Unity 3D. Meta, the parent company, is looking for someone who can thrive in a fast-paced environment and communicate effectively with various stakeholders.

Director, Campaigns

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Director of Campaigns. The role involves leading the digital marketing function, designing and implementing global campaign strategies, and overseeing end-to-end campaign execution. The ideal candidate should have 15+ years of experience in demand generation and ABM growth marketing, with a strong track record of developing and executing successful campaigns in a B2B technology company. They should be proficient in using analytics to measure campaign performance and optimize campaigns for maximum ROI. The position offers a competitive pay range, with base pay varying by location.

Development Manager

Company: iMentor

Location: Remote

Posted Jan 22, 2025

iMentor is hiring a Development Manager to support institutional fundraising and stewardship strategies. The role involves writing grant proposals, managing grant compliance, and developing stewardship strategies. The ideal candidate should be an analytical thinker, writer, and storyteller with experience in grant and proposal writing, development, or journalism. They should possess strong research skills, excellent communication abilities, and a passion for relationship-building. The position offers career advancement opportunities within a fast-growing, national organization with offices in NYC, Chicago, and Baltimore.

Audio Data Collection Project - Tagalog

Company: TELUS Digital

Location: Remote

Posted Jan 22, 2025

TELUS International is seeking participants for a remote Audio Data Collection project in Tagalog. The task involves recording 250 utterances on an Android mobile phone, following specific instructions. Native Tagalog speakers aged 18+ with fluency in English and a stable internet connection are required. The project, expected to last from October 2024 to January 2025, offers a payment of 11 USD upon successful completion. TELUS Digital, the global arm of TELUS Corporation, is committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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