Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Data Driven Software Developer

Company: Leidos

Location: Remote

Posted Jan 22, 2025

The Leidos Digital Modernization Group is seeking a Software Developer with a data background for the Global Management Systems (GMS) Team. The role involves designing and developing software for multiple GMS Innovations portfolio projects, including AI solution capabilities and data integration into Confluent (Kafka) and Elastic platforms. The candidate must be within driving distance of Fort Meade or Scott AFB, and have experience in full software lifecycle automation. The role requires proficiency in Python, JavaScript, Java, SQL, and knowledge of CI/CD processes and data governance practices. The successful candidate will work in a fast-paced, Agile development environment, collaborating with a geographically distributed team to architect, design, and develop an integrated solution that expands the foundational Integrated Data Architecture platform.

Advisory Solution Consultant, ServiceNow.org, Nonprofit Industry

Company: ServiceNow

Location: Staines, United Kingdom / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves guiding revenue for products, leading discovery workshops, providing product demonstrations, and collaborating with product management. The company values inclusivity and offers an accessible, flexible work environment. Qualifications include proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary.

Principal Software Engineer

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote work, and a competitive compensation package with a higher than typical market range. The company is distributed-first, conducting interviews and onboarding virtually. Compensation varies by geographic pay zones in the US, with Zone A offering the highest range. Atlassian values diversity and inclusion, ensuring all perspectives are considered in their products and culture. They provide a variety of perks and benefits, including health coverage and paid volunteer days.

Licensed Sales Representative - National General

Company: Allstate

Location: Remote

Posted Jan 22, 2025

National General Insurance, a part of The Allstate Corporation, offers a unique opportunity for Insurance Sales Agents. This role involves using cutting-edge technology to provide quotes and sell policies across multiple insurance lines and carriers. The agent is responsible for providing excellent client service, identifying customer needs, and meeting them using sales tools and techniques. Key performance indicators include sales, productivity, and quality requirements. The company offers career paths with increasing base pay and incentive pay. Unlicensed candidates can join with paid licensing training and a $700 bonus for having Property & Casualty and/or general lines licensure. The first-year earning potential is $45k to $55k, increasing to $65k to $70k in the second year, and $80k to $100k+ in the third to fourth years. The role offers a flexible work environment, comprehensive benefits, and entrepreneurial culture. No insurance license? No problem! The company provides training and testing. Minimum skills include a high school diploma, Property & Casualty License (preferred but not required in certain states), and strong sales skills.

Senior Software Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Director, Data Science, Earnix Design

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual's Insights & Solutions group is seeking an Assistant Director or Director, Data Science to lead the design and build of major pricing and underwriting programs in Earnix. The role involves leading a team to build pricing and underwriting programs, creating and maintaining rigorous data models, facilitating design of Rate Order Calculations, and coordinating with tech and data solutions teams. The ideal candidate should have a strong understanding of rating algorithm structures, broad knowledge of predictive analytic techniques, and advanced knowledge of predictive toolset. Liberty Mutual fosters a diverse, equitable, and inclusive workplace, offering comprehensive benefits and continuous learning opportunities.

Sr. Software Engineer II, Backend - Build Experiences (Remote Eligible)

Company: Smartsheet

Location: Remote

Posted Jan 22, 2025

Smartsheet, a tech company, is seeking a Senior Software Engineer II to join their development team. The role involves developing Kotlin and Java-based backend components, creating microservices using AWS technologies, and maintaining CI/CD pipelines. The company values top-tier talent, offering a collaborative work environment with agile methodologies and the latest web technologies. Benefits include competitive compensation, flexible time off, and opportunities for professional growth. Smartsheet is an equal opportunity employer committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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