Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Principal Software Engineer, Jira AI

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Atlassian offers flexible work arrangements, allowing employees to choose where they work, whether in an office, from home, or a combination. The company focuses on hiring globally and conducts virtual interviews and onboarding. Employees work on complex problems, collaborate with various leads, and deliver solutions used by other teams. Atlassian values a Product Engineer mindset, emphasizing data-driven and customer-centric features. The role requires fluency in modern object-oriented programming languages, understanding of Machine Learning project lifecycle, and experience with AWS services. Additional perks include health coverage, paid volunteer days, and wellness resources.

Backend Engineer | Mid-Senior | Golang | AI

Company: Nord Security

Location: Remote

Posted Jan 22, 2025

Nord Security, a global leader in internet privacy and security solutions, is seeking a skilled backend developer to join their team. The ideal candidate will have experience with distributed technologies and NoSQL databases, and a passion for building antivirus and creating a safer online experience. The role involves developing distributed microservices, collaborating with a team of dedicated developers, and taking ownership of architecture design, development, and deployment initiatives. The company offers a competitive salary range, access to Nord Security products, professional growth opportunities, health benefits, mental wellbeing support, team spirit events, additional paid leave, and flexible working time arrangements.

Staff Product Manager, Ranking, Core Experience

Company: Reddit

Location: Remote

Posted Jan 22, 2025

Reddit, a community-driven platform with over 97M daily active users, is seeking a Staff-level Product Manager for its Core Experience team. The role involves shaping the future of Reddit by integrating ranking and ML into key parts of the platform, such as the feed, video player, and comments page. The successful candidate will define strategy, design experiments, and collaborate with ML engineering and design teams to improve ranking models and media recommendations. Qualifications include at least 8 years of product management experience, 2+ years in ranking/ML roles, and proven experience in building product roadmaps and shipping ML-enabled consumer products.

Senior Customer Success Manager - Health Plans + Health Systems

Company: Cleo

Location: Remote

Posted Jan 22, 2025

Cleo, a leading family benefits platform, is seeking a Senior Customer Success Manager with 7+ years of experience in Medicare Advantage and Commercial health plans. The role involves managing relationships with health plans and health systems, driving adoption, retention, and satisfaction. Key responsibilities include owning logo and revenue retention, conducting executive business reviews, and partnering with Marketing and Product to drive adoption. The ideal candidate should have deep healthcare operations knowledge, strategic mindset, and strong relationship-building skills.

Audio Data Collection Project - Punjabi

Company: TELUS Digital

Location: Remote

Posted Jan 22, 2025

TELUS International is seeking participants for a Punjabi language audio data collection project. The task involves recording around 250 utterances on an Android mobile phone, following specific instructions. The project, which can be completed remotely, is expected to take 1 to 1.5 hours. Successful completion will result in a payment of 10 USD. Requirements include being 18+, having an Android phone, being a native Punjabi speaker, located in India, fluent in English, having a stable internet connection, and a quiet environment for recording. The project duration is from October 2024 to January 2025.

Social Media Contributor - Event Production

Company: GANNETT

Location: Remote

Posted Jan 22, 2025

Ventures Endurance, a division of Gannett/USA Today Network, is hiring an experienced Paid Social Media Associate. The role involves managing paid Meta and TikTok campaigns, overseeing content creation across multiple platforms, collaborating with influencers, and implementing social media strategies. The ideal candidate should have 2+ years of social media marketing experience, strong budget management skills, and a deep understanding of social media trends and analytics.

Account Executive

Company: Netlify

Location: Remote

Posted Jan 22, 2025

Netlify is seeking an Account Executive to help prospective customers navigate and evaluate their solutions, ensuring long-term success. The role involves consistently delivering against revenue and pipeline targets, selling complex technical products, and collaborating with internal stakeholders. The ideal candidate will have a history of closing complex deals, be well-versed in selling to technical audiences, and possess strong prospecting, qualifying, and negotiating skills. Netlify is a Series D company with over 4 million users, committed to building a better web and fostering a diverse, inclusive team.

Sr. Sales Manager, LatAm (Starlink Enterprise Sales)

Company: SpaceX

Location: Remote

Posted Jan 22, 2025

SpaceX, a company founded with the goal of enabling human life on Mars, is actively developing necessary technologies. The Starlink Enterprise Sales team is hiring a results-driven Senior Sales Manager for Latin America. The role involves meeting revenue targets, identifying new enterprise customers, and working with cross-functional teams. The ideal candidate should have a strong sales track record, preferably in the satellite/telecommunications sector, and be fluent in English with proficiency in Portuguese and/or Spanish.

Associate, Client Success

Company: Axios

Location: Remote

Posted Jan 22, 2025

Axios, a reputable media company, is seeking an Associate of Client Success to join their Local advertising team. The role involves supporting the Client Success team in delivering top-notch experiences for advertising partners. Key responsibilities include creative development, asset collection, reporting, and collaboration with multiple cross-functional teams. Ideal candidates should possess a growth mindset, excellent organizational skills, strong communication abilities, and a passion for the Axios Local mission. The starting salary ranges from $24.00 to $31.25 per hour, depending on factors like location and experience. Besides competitive compensation, Axios offers a comprehensive benefits package, including health insurance, retirement plans, paid leave, and a positive work environment.

Project Manager, Global Billing Credit and Collections

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Project Manager for the Global Billing, Credit & Collections (GBCC) team. The role involves overseeing and delivering strategic business cases, managing stakeholders, and ensuring successful program execution. Responsibilities include planning, stakeholder management, communications, risk management, project/program delivery, and reporting. The ideal candidate should have proven experience in Finance transformation, project management certification, and proficiency in presentation content delivery. A flexible approach to working hours and willingness to be on-site in the nearest Equinix Hub are required.

Lead, Customer Advocacy

Company: Affirm

Location: Remote

Posted Jan 22, 2025

Affirm is seeking a Customer Advocacy Associate Lead to manage a team of associates, solve complex customer issues, and drive continuous improvement. The role involves managing performance, hiring new team members, and collaborating with cross-functional partners to resolve customer complaints. The ideal candidate should have experience in people management, customer support, and process improvement, with strong communication and analytical skills. Affirm offers competitive compensation, benefits, and a remote-first work environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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