Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Tendering Manager

Company: Hitachi Energy

Location: Remote

Posted Jan 22, 2025

This job posting describes a sales role at Hitachi Energy, requiring experience in electrical engineering and a strong understanding of substation automation systems and protection systems. The responsibilities include developing and implementing pre-sales support and bidding strategy, overseeing proposal preparation, and ensuring competitive offers. The company values safety and integrity, and the ideal candidate will be able to work collaboratively with multiple stakeholders.

Senior Support Engineer, Cloud Migrations

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote work, and is hiring Enterprise Support Engineers for Cloud Migrations. These roles involve providing advanced support and product expertise to large customers migrating from on-premise to cloud. The ideal candidate should have extensive experience in support, system administration, and enterprise customer service, with skills in SQL, scripting, and network knowledge. Atlassian values diversity and offers comprehensive perks and benefits.

Associate Project Manager - Global Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a positive work environment with meaningful work that makes a global impact. The company provides resources for individual career goals and supports customers in making the world healthier, cleaner, and safer. The job description includes opportunities for growth, innovation, and teamwork.

Vice President, Commercial Sales

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 22, 2025

Smartsheet, a tech company, is seeking an experienced enterprise SaaS sales leader to develop and lead the NA Commercial Sales team. The role involves creating account strategies, refining sales plays, expanding executive relationships, and selling high-value solutions. The ideal candidate should have a proven track record of exceeding sales goals, leading enterprise SaaS sales teams, and driving substantial growth. They must possess multi-persona, multi-use case platform selling experience, and excellent interpersonal skills. The role offers a competitive base salary range and a market-competitive incentive opportunity, along with comprehensive benefits including HSA, 401k match, flexible time away, and parental leave.

Strategic Account Executive-Fed/Gov

Company: Smartsheet

Location: Washington, DC / Remote

Posted Jan 22, 2025

Personalized Internet Ads Assessor -Slovakian speakers in Slovakia

Company: TELUS Digital

Location: Remote

Posted Jan 22, 2025

This job posting is for a remote, part-time role as a Personalized Internet Ads Assessor. The role involves reviewing online advertisements, rating their relevance, and providing feedback on language and cultural relevance. The goal is to improve content, quality, and layout for millions of users. The position offers flexible working hours, access to mental health support, and the opportunity to be part of a global AI community. No prior professional experience is required, but candidates must pass an assessment and meet basic requirements including excellent English and Slovakian communication skills, familiarity with Slovakian affairs, and access to necessary technology.

Principal Software Engineer, AI Platform (ADAS)

Company: General Motors

Location: Mountain View, CA / Remote

Posted Jan 22, 2025

We are seeking a highly skilled AI/ML Platform Engineer to join our team. The role involves designing, developing, and maintaining our AI/ML platform infrastructure. The successful candidate will work closely with data scientists, machine learning engineers, and software developers to enhance the platform's capabilities. The compensation range is $225,000 to $334,800, and an incentive pay program offers payouts based on company performance, job level, and individual performance.

Field Service Engineer III (LCMS)(NJ)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The job posting is for a new Engineer role within the Unity Lab Services Chromatography Service group. The role involves delivering routine service activities, focusing on Liquid Chromatography (HPLC) and Mass Spectroscopy (MS) Instruments. Key responsibilities include performing on-site installations, repairs, maintenance, qualifications, and validations. The Engineer will work closely with other ULS teams and Sales, using customer management software to handle service calls and job tasks. Strong interpersonal and communication skills are required, along with the ability to diagnose and resolve problems in a clinical laboratory environment. The role involves medium to heavy physical work, with potential for overnight travel up to 50% and weekend work. The company offers excellent career progression, high-quality training, a competitive salary, and a full benefits package.

Manager - Software Engineering

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW is a leading technology solutions provider that inspires and empowers its employees to make a greater impact. The company offers various software engineering jobs, including remote opportunities, with competitive benefits and a positive work culture.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Engineering Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

DigitalOcean is seeking a highly motivated, hands-on technical engineering manager for its GenAI Platform team. This team is responsible for the GenAI Platform, a simplified way to build generative AI applications. The role involves planning and executing complex technical projects, collaborating with technical leads, and managing software project schedules. The ideal candidate will have experience in AI/ML, CI/CD, infrastructure, and making products for technical teams. They should be able to make effective trade-offs, ship products at scale, and manage teams throughout the SDLC. DigitalOcean offers career development, competitive benefits, and a focus on diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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