Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Controller

Company: Signature Analytics

Location: USA

Posted Jan 08, 2025

Signature Analytics is a growing firm seeking an experienced Controller with expertise in communication, leadership, client relationship management, financial statement audit preparation, and strategic thinking. The ideal candidate will thrive in a fast-paced environment, adapt quickly to new situations, and demonstrate the impact of recommendations and solutions. Qualifications include 8+ years of accounting experience, a Bachelor's degree in Accounting, and CPA, CMA, or MBA designation. The firm offers a fully remote workforce, career development programs, competitive salaries, and excellent benefits.

Claims Support Associate

Company: Reserv

Location: USA

Posted Jan 08, 2025

Reserv, an insurtech founded in May 2022, is seeking a Claims Support Associate. The role involves supporting multiline adjusters, managing claim files, and collaborating with leadership for process improvements. The ideal candidate is highly organized, detail-oriented, and passionate about claims support. They should have at least 2 years of experience in insurance or compliance, excellent communication skills, and strong organizational abilities. The company offers a competitive benefits package, including health insurance, 401k, PTO, family leave, and work-from-home flexibility. The salary range is $38,000 - $45,000.

Partnerships Manager

Company: Salesmsg

Location: USA

Posted Jan 08, 2025

Salesmsg is a fast-growing startup that believes conversations are good for business, offering a scalable platform for two-way texting conversations. They prioritize their customers' success and have been named one of the fastest-growing private companies in America for three consecutive years. The company values people first, remote work, exceptional SaaS products, unlimited time off, and continuous improvement. They are seeking an experienced Partner Development Manager to develop and execute strategies for expanding Salesmsg's reach through meaningful and profitable partnerships.

Staff - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Jan 08, 2025

Twilio is seeking a Staff Machine Learning Engineer to join their Customer and Developer Experience Platform Team. The role involves leading the development of AI and ML solutions for Twilio's next-gen communications platform, designing and implementing scalable ML models, and exploring AI-driven personalization and predictive analytics. The ideal candidate should have 5+ years of hands-on experience in engineering, 2+ years in AIML systems, and expertise in NLP and conversational AI. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Twilio offers competitive pay, generous time-off, healthcare, and a retirement savings program.

Scaled Customer Success Manager

Company: Red Canary

Location: USA

Posted Jan 08, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set a new standard for partnership in the industry. The company values doing what's right for the customer, being kind and authentic, delivering great quality, and being relentless. They are seeking a proactive and customer-focused Scaled Customer Success Manager to help customers optimize their use of the Red Canary portal, ensure successful product adoption, and provide exceptional support. The role involves managing incoming requests, troubleshooting issues, offering guidance, conducting proactive outreach, and empowering customers with knowledge. The base salary for this role is $75040 - $80000 per year, with total estimated on-target earnings of $93800 - $100000. Red Canary fosters a culture of authenticity and offers a rich benefits program to its full-time team members.

Junior Tech Support Specialist (24/7 live-chat Team)

Company: Access Softek

Location: USA

Posted Jan 08, 2025

The company is seeking a Technical Support Specialist for mobile and online banking technology. The role involves providing 24/7 support to clients, working with a technical team, and coordinating with various departments. The ideal candidate should have excellent English skills, strong troubleshooting abilities, and a good understanding of mobile and online banking products. The position offers full remote work, long-term employment, competitive salary, and a friendly international team. Experience in banking livechat, technical support, Dialogflow, and various mobile platforms is a plus.

Senior Machine Learning Engineer

Company: Rocket Money

Location: USA

Posted Jan 08, 2025

Rocket Money is a company dedicated to empowering individuals to manage their finances effectively. They offer a range of services and tools to help members understand their finances and save time and money. The company's Data team, consisting of Machine Learning Engineers and Data Scientists, builds machine learning-driven product experiences to engage customers with mortgage and personal loan products. They collaborate with product and engineering teams to improve product retention and design ML-driven personalization experiences in onboarding. The role involves building new machine learning-powered user-facing features, optimizing product feedback loops, and developing the next version of Autopilot and Budgets. The ideal candidate is a team player with strong software engineering skills, experience in data science or machine learning engineering, and a deep understanding of context and business impact.

Sales Manager

Company: Salesmsg

Location: USA

Posted Jan 08, 2025

Salesmsg is a fast-growing startup that offers a scalable text messaging and calling platform for sales, marketing, and support teams. They prioritize their customers' success and have been recognized by Inc Magazine as one of the fastest-growing private companies in America. They are looking for an experienced Sales Manager to lead their sales department, own KPIs, build and maintain relationships with senior executives, and develop a data-driven sales process. The role offers remote work, unlimited time off, competitive benefits, and opportunities for growth and promotion.

Solutions Engineer

Company: UpKeep

Location: USA

Posted Jan 08, 2025

The Solutions Engineer role involves working closely with the Sales team to close deals using deep technical product expertise. Key responsibilities include building tools and processes to improve sales team efficiency, leading complex sales cycles, prescribing solutions for workflow challenges, and ensuring successful deals through customized product demonstrations. The ideal candidate should have 2+ years of experience as a Sales Engineer or PreSales Solutions Engineer in B2B SaaS, proficiency in Salesforce, Google Suites, and virtual conference systems, and strong analytical, organizational, and communication skills. The role requires cross-functional collaboration, adaptability, and a results-oriented mindset.

Website Engineer

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a global team of innovative individuals, is seeking a talented designer and frontend engineer to create beautiful, intuitive marketing pages. The role involves designing and implementing web assets, collaborating with cross-functional teams, and staying updated with the latest design trends. ElevenLabs, a pioneer in voice technology, has recently closed a Series B funding round at a $11B valuation and is backed by leading tech and AI investors. The company offers high-velocity innovation, a truly global team, and remote-first work culture.

Revenue Operations & Enablement Specialist

Company: UpKeep

Location: USA

Posted Jan 08, 2025

This role is a unique opportunity to lead the enablement function at UpKeep, managing the GTM tech stack, collaborating with leadership, and leading training sessions. The position involves managing the case queue, organizing incentive events, and supporting virtual team events. Essential skills include proficiency in Google Sheets/Excel, Salesforce, and Sales tools. The ideal candidate has exceptional communication skills, project management abilities, and a comprehensive understanding of Sales and Customer Success processes.

Senior Data Analyst

Company: Monarch Money

Location: USA

Posted Jan 08, 2025

Monarch, a financial management product, has seen rapid organic growth since its public launch in early 2021. The company is seeking a Senior Data Analyst to build data infrastructure, enable self-service analytics, manage end-to-end analytics projects, deliver strategic insights, and understand user behavior. The ideal candidate should have 5+ years of experience in a data analyst role, strong curiosity and adaptability, excellent communication skills, and expert-level SQL proficiency. Monarch offers a fully remote work environment with competitive compensation, benefits, and unlimited PTO.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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