Customer Service Jobs in USA
485,712 open positions · Updated daily
Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.
Staff Software Engineer - Trust Platform
Company: Airbnb
Location: USA
Posted Jan 08, 2025
The job posting is for a Trust Engineering role at Airbnb, responsible for designing and implementing large-scale systems to detect and mitigate fraud across the platform. The role involves working closely with product, data science, and operations teams, and requires 10+ years of industry engineering experience, proficiency in backend languages, and experience with service-oriented architectures and distributed systems. The position is remote-eligible in the US, excluding certain states. Airbnb is committed to diversity and inclusion, and encourages candidates with disabilities to apply for reasonable accommodations.
Enterprise Account Executive
Company: TrueML
Location: USA
Posted Jan 08, 2025
TrueML is a mission-driven financial software company that uses machine learning to provide personalized digital experiences for distressed borrowers. The company's patented Heartbeat algorithm tailors communication to customers, improving customer experience and increasing repayment rates. As an Enterprise Account Executive, you'll be responsible for the full sales cycle, with a focus on understanding customer needs and aligning them with TrueML's offerings. Successful candidates will have at least 7 years of relevant sales experience, a proven track record of achieving 100+ of quota, and exceptional communication skills.
Lead Research Advisor
Company: dscout
Location: USA
Posted Jan 08, 2025
Dscout is seeking a Lead Research Advisor to manage a team of Research Advisors and collaborate with clients on research projects. The role involves training clients on Dscout's functionality and methodology, consulting on research design, and managing 14 Research Advisors. The ideal candidate should have 5+ years of experience in customer success or research, excellent communication skills, and a curiosity about human behavior. The position offers opportunities for career growth and making a significant impact on Dscout's clients and platform.
Senior Product Manager - Marketing Cloud
Company: StackAdapt
Location: USA
Posted Jan 08, 2025
StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a Senior Product Manager to join their remote-first team. The role involves collaborating with cross-functional teams to design, build, and launch solutions that delight clients. Responsibilities include conducting in-depth research, defining product strategy, and ensuring client satisfaction. The ideal candidate has proven experience in tech companies, a strong background in Marketing Technology, and excellent communication skills.
Senior Manager - Customer Success
Company: Webflow
Location: USA
Posted Jan 08, 2025
Webflow is seeking a Sr Manager Customer Success to develop and execute customer-centric programs for enterprise customers, driving retention, growth, and product adoption. The role involves building and coaching a high-performing team, optimizing the customer success function, championing customer-centric initiatives, leveraging data for actionable insights, and advocating for customers across Webflow. The ideal candidate should have proven leadership and team development experience, customer success expertise in SaaS or digital industries, exceptional communication and influence skills, strategic and process-oriented problem-solving abilities, and a bias for action and adaptability. Webflow offers competitive compensation, benefits, and a supportive work environment.
Manager - FP&A
Company: Upwork
Location: USA
Posted Jan 08, 2025
Upwork, a global work marketplace, is seeking a Finance Manager for its Corporate FP&A team. The role involves financial consolidation, variance and forecast reports, and collaboration with other FP&A team members. The ideal candidate should have at least 5 years of experience in Accounting and Finance, with a strong understanding of GAAP accounting and financial analysis. Upwork values trust, risk-taking, customer focus, and excellence, and offers comprehensive benefits. The company is committed to diversity and inclusion.
Account Executive - Enterprise
Company: 1Password
Location: USA
Posted Jan 08, 2025
1Password is seeking an experienced Account Executive Enterprise with a proven track record in cybersecurity SaaS. The role involves managing a diverse portfolio of Enterprise accounts, focusing on renewals, expanding ARR, and acquiring new logos. The ideal candidate should have strong communication skills, strategic sales skills, and organizational excellence. The position offers significant autonomy and the opportunity to shape account strategies, drive meaningful impact on customer satisfaction, retention, and growth. This is a remote opportunity within Canada and the US.
Technical Partner Success Manager
Company: ConnectWise
Location: USA
Posted Jan 08, 2025
The Technical Partner Success Manager is a crucial role responsible for leveraging deep business, technical, and industry knowledge to help partners accelerate business value and ROI from their investment with ConnectWise. This role works in partnership with cross-functional teams to increase value retention, partner satisfaction, and expand ConnectWise's footprint. The manager establishes operational plans, develops new products, processes, and standards, and provides support to cross-functional teams with a high attention to detail. They advise and consult partners, ensuring they derive maximum value from their investment in the ConnectWise platform, and identify risks to partners achieving their stated business goals. The role requires managing large projects independently, being a recognized expert in the applicable work area, and having strong customer focus skills. A Bachelor's degree in a related field or equivalent work experience is required, with 1+ years of relevant experience preferred, especially in the SaaS industry.
Corporate Development Associate
Company: Upwork
Location: USA
Posted Jan 08, 2025
Upwork, a global work marketplace, is seeking an Associate Corporate Development with 24 years of M&A transactions or strategic investments experience. The role involves serving as an internal investment banker, conducting market and financial analysis, and engaging in all aspects of the M&A and investment process. The successful candidate will report to the Director of Corporate Development and interface with leaders throughout Upwork. Upwork is a remote-first organization committed to diversity and inclusion, offering exceptional benefits and fostering a culture of trust, risk-taking, customer focus, and excellence.
Product Manager - Payroll
Company: Lattice
Location: USA
Posted Jan 08, 2025
Lattice, a talent management platform, is seeking a Product Manager with 5+ years of experience in Payroll, HRIS, or similar platforms. The role involves driving innovation, conducting market analysis, defining product specifications, and leading product development. The company offers competitive compensation, benefits, and a dynamic work environment.
Customer Success Manager, Mid-Market
Company: Truv
Location: USA
Posted Jan 08, 2025
Truv is a fintech company offering a reliable API platform for payroll account access, powering income and employment verification, direct deposit switching, and more. They have raised $30M from Kleiner Perkins and NYCA, aiming to disrupt a $2B legacy market with innovation and customer-centricity. They are seeking a Customer Success Manager MidMarket to serve as a trusted advisor to enterprise Fintech and Financial Institution clients, driving product adoption, customer satisfaction, and business outcomes in a high-growth environment. The role involves managing relationships, leading client onboarding, creating training programs, and monitoring customer metrics for expanded adoption. Required skills include 23+ years of experience in customer success or similar roles within B2B SaaS, Mortgage, Lending, or Fintech, proven track record at early-stage startups, strong problem-solving capabilities, and excellent communication skills. Success metrics include customer retention, time-to-value, churn rate, product adoption, and revenue growth. Benefits include a base salary of $70,000 - $85,000, healthcare coverage, PTO and remote work flexibility, and professional development opportunities.
Strategic Account Manager
Company: dscout
Location: USA
Posted Jan 08, 2025
The job posting is for a Strategic Account Manager role in the Sales Team. The role involves managing relationships with high-value customers, driving product impact, and ensuring customer satisfaction. Key responsibilities include revenue retention and growth, partnering with customer success and product teams, understanding customer goals, and developing onboarding plans. The ideal candidate should have a minimum of 4+ years in account management, 3+ years in a SaaS company, and 3+ years in a quota-carrying role. Strong communication, leadership, and relationship-building skills are required. Bonus points for expertise in research trends, strategic thinking, and cross-functional teamwork.