Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Sr. Manager - FP&A

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking a Senior Manager for Corporate FP&A. The role involves overseeing the monthly forecast cycle, managing centralized reporting, contributing to board deliverables, and driving the annual budget planning process. The ideal candidate should have experience in FP&A, investment banking, or management consulting, with a strong understanding of accounting and revenue forecasting. Excel proficiency, attention to detail, and excellent communication skills are required. Upwork values trust, risk-taking, customer focus, and excellence, offering comprehensive benefits and fostering a diverse and inclusive workforce.

Sales Manager HVAC applied

Company: Johnson Controls

Location: USA

Posted Jan 07, 2025

Johnson Controls is seeking a YORK HVAC Applied Sales ManagerSales Engineer to drive sales of YORK HVAC equipment within the Commercial and MidMarket segments. The role involves developing and executing sales strategies, building strong customer relationships, and expanding YORK's market presence. The ideal candidate should have a proven track record in HVAC equipment sales, strong communication skills, and proficiency in Microsoft Office and Salesforce CRM. Johnson Controls offers a competitive salary, flexible working options, and a comprehensive benefits package.

Regulatory Affairs Principal Strategist - Clinical Operations

Company: ClinChoice

Location: USA

Posted Jan 08, 2025

ClinChoice, a global full-service CRO, is seeking a Regulatory Affairs Principal Strategist for a permanent position with remote option in the US. The role involves developing and implementing regulatory submission strategies for the European Union region, providing regulatory guidance, and collaborating with global teams. The ideal candidate should have a Bachelor's degree in a scientific discipline, minimum 8 years of regulatory experience, and extensive knowledge of global regulatory submission processes. Preferred skills include experience with global regulatory submissions, EU CTIS portal, and understanding of both medical device and pharma regulations. ClinChoice offers excellent work-life balance, dedicated line manager, monthly meetings, full performance and development process, team events, career opportunities, and employee satisfaction surveys.

Customer Service Representative

Company: Omni Interactions, Inc.

Location: USA

Posted Jan 07, 2025

Omni Platform offers contract work for independent customer service representatives. The job involves handling inbound phone calls, chat messages, and emails for Fortune 500 companies. Contractors can create their own schedules and earn between $14 to $20 per hour, with additional incentives available. Successful contractors should have excellent communication skills, a proven track record in customer service, strong problem-solving skills, and a self-motivated mindset. They need a quiet work environment, a personal computer with at least 8GB RAM, a wired USB headset, high-speed wired internet, and specific operating systems. The relationship with Omni Interactions is contractual, and contractors are responsible for their own taxes.

Litigation & Regulatory Counsel

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a pioneering voice technology company, is seeking an experienced Litigation & Regulatory Counsel. The role involves leading litigation matters, regulatory investigations, and managing legal risks associated with AI technologies. The company, backed by leading tech and AI investors, is at an exciting phase of growth and innovation. They offer a remote role with a global team, high-velocity innovation, and continuous growth opportunities.

Senior Director - Corporate FP&A

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking a Finance Senior Director to oversee corporate finance, forecasting, and strategic resource allocation. The ideal candidate will have 15+ years of finance experience, excellent communication skills, and the ability to work well under pressure. Upwork values trust, risk-taking, customer focus, and excellence, offering comprehensive benefits and fostering a diverse and inclusive workforce.

Product Support Representative

Company: Dropbox

Location: USA

Posted Jan 08, 2025

This role involves providing technical support for Dropbox products, including Sync, Capture, Backup, DocSend, Dropbox Sign, and more. The support is delivered via phone, email, and chat. The ideal candidate should have 2+ years of experience in technical support and customer-facing roles, preferably with Enterprise Premium or White Glove level support. Knowledge of troubleshooting desktop operating systems, strong communication skills, and the ability to convey complex technical information in user-friendly ways are required. The role also involves working with tools like Slack, Jira, Zendesk, and Zoom, and may require working on weekends and holidays. The candidate should be a team player, possess good judgment, and maintain confidentiality of sensitive customer data. Preferred qualifications include experience on high-volume support teams, deep technical knowledge, and experience with Zendesk.

Backend Typescript Engineer

Company: Manual

Location: USA

Posted Jan 08, 2025

MANUAL is a digital platform aimed at improving the mental wellness and personal development of young men, particularly those from underrepresented groups. The platform has partnered with various educational institutions and has received funding from several investors. MANUAL's evidence-based approach has proven effective in engaging young men who are not typically reached by existing services. The company is currently hiring a full-stack TypeScript developer to lead the development of their RedwoodJS backend, manage their Postgres database, and collaborate on various projects. The role offers a competitive salary, comprehensive benefits, and the opportunity to work remotely with occasional travel for team gatherings.

National Account Manager

Company: Once Upon a Farm

Location: USA

Posted Jan 07, 2025

Once Upon a Farm is seeking a National Account Manager with 5-7 years of retail sales experience, preferably in the Pacific Northwest or Northern California. The role involves overseeing sales initiatives across the company's Natural Channel business, working closely with cross-functional teams, and collaborating with distributor partners. Key responsibilities include account management, broker management, planning and forecasting, data analysis, new product launch, and driving significant distribution gains. The ideal candidate should have expert knowledge of the category and competition, strong planning and organizational skills, and proficiency in leveraging SPINs data. The company offers a competitive salary, comprehensive benefits, and a remote-first work environment.

Lead/Principal Statistical Programmer Consultant(Hematology/Oncology-Clinical Trials)

Company: ClinChoice

Location: USA

Posted Jan 08, 2025

ClinChoice, a global full-service CRO, is seeking a Principal Statistical Programmer Consultant for a Hematology TA Team. The role involves leading and supporting programming activities, developing tables, figures, listings, and deliverables, and ensuring compliance with standards and automation usage. The ideal candidate should have a Bachelor's or Master's degree in computer science, statistics, or a related field, with 6-8 years of clinical programming CDISC experience, and oncology/hematology TA experience. The application process includes a phone interview, and ClinChoice values diversity and inclusivity.

IP Counsel (Litigation & Licensing)

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a pioneering voice technology company, is seeking an experienced IP Counsel to join their Legal Team. The role involves leading IP litigation, providing legal guidance on IP issues, drafting and negotiating complex IP-related transactions, managing the company's IP portfolio, and contributing to the Legal Team's efforts to scale litigation and transactional functions. The ideal candidate should be passionate about audio AI, have a strong work ethic, be analytical, efficient, and have a proven track record in managing complex IP litigation matters. ElevenLabs offers high-velocity innovation, a truly global team, remote-first culture, and continuous growth opportunities.

Technician 1

Company: Abbott Laboratories

Location: USA

Posted Jan 07, 2025

Abbott, a global healthcare leader, is seeking a Technician 1 Remote Care for its CardiacRhythm Management division in Sylmar, CA. The role involves answering technical and informational questions, triaging calls, and providing clinical and technical support for remote care products. The company offers comprehensive benefits including free medical coverage, retirement savings, tuition reimbursement, and education benefits. Abbott is recognized as a great place to work and one of the most admired companies in the world.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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