Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Solutions Architect

Company: Docker

Location: USA

Posted Dec 18, 2024

Docker is a remote-first company with a strong focus on simplifying the lives of developers who create world-changing apps. The company has raised significant funding, experienced exponential revenue growth, and is looking for a talented Sr Solution Architect to join their rapidly expanding team. The role involves working closely with customers, sales, engineering, and product management to ensure customer satisfaction, help customers adopt Docker products, and present on various topics related to Docker and DevOps.

Contracts Program Manager

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel offers a Frontend Cloud service for building and scaling web applications. They have an opportunity for a Contracts Program Manager to join their Legal team and support sales and procurement deals. The role involves learning Vercel's internal structures, product offerings, and policies. The candidate should have experience in contract negotiation, independently drafting and executing commercial contracts, and building technology solutions for contracting programs.

Security Researcher

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster, more personalized web. They use Vercel to build dynamic user experiences on the web and are seeking a Security Researcher to strengthen their security posture. The role involves vulnerability research, WAF rule development, customer enablement, threat intelligence, product roadmap shaping, and security tooling development.

Staff Analytics Engineer

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster and more personalized web. The company, which serves customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, is looking for a Staff Analytics Engineer to work cross-functionally with various teams to design and implement logical data models. The role involves working with stakeholders to define and document companywide single source of truth data models, building performant and reliable data models and pipelines, and serving as a data steward and subject matter expert for dedicated sets of business and technology domains.

Senior Director of B2B Marketing

Company: TeamSnap

Location: USA

Posted Dec 18, 2024

TeamSnap is seeking a Senior Director for its B2B business lines to drive market leadership and revenue growth for its software and payment solutions and advertising and sponsorship solutions serving the massive youth sports market. The ideal candidate is a strategic growth-focused leader with deep experience leading high-impact B2B marketing teams in SaaS businesses.

Revenue Accounting Manager

Company: Bestow

Location: USA

Posted Dec 18, 2024

Bestow is seeking a Revenue Accounting Manager to join their team and contribute to implementing processes and systems of scale, ensuring accurate technical accounting and compliance as they expand their enterprise business. The ideal candidate is a hands-on professional with SaaS revenue accounting expertise and cross-functional collaboration skills.

Digital Sales Representative - Expansion

Company: Twilio

Location: USA

Posted Dec 18, 2024

Twilio is seeking a Digital Sales Representative to lead relationships with Self Service customer base and Communications platform customers. The role involves managing and expanding customer accounts, executing programmable sales plays, and working crossfunctionally with internal teams. Required experience includes a technical SaaS/CPaaS background, business forecasting, and analytical account development strategy. The role is remote and not eligible for hire in certain states. Twilio offers competitive pay, generous time off, healthcare, and retirement savings program.

Manager, Customer Management

Company: Carrot Fertility

Location: USA

Posted Dec 18, 2024

Carrot Fertility is seeking a Manager of Customer Management to lead a team of Customer Success Managers. The role involves building strategy, delighting customers, and working closely with cross-functional teams to deliver a best-in-class experience. The team serves as the main point of contact for customers and has successfully managed complex projects. Carrot Fertility is a leading global fertility and family-building platform with a passion for delighting customers and improving their overall Carrot experience.

CaptiveAire Systems - Technical Sales and Field Service Engineer

Company: CaptiveAire Systems

Location: USA

Posted Dec 18, 2024

The text provides information about a job position, specifically a Technical Sales and Field Service Engineer role with CaptiveAire Systems. The role is remote and based in the USA, with the start date being December 18.

Software Engineer - Cyber Policies

Company: Coalition, Inc.

Location: USA

Posted Dec 18, 2024

The Cyber Policies team at Coalition is responsible for developing and sustaining a cyber policy platform. The role involves writing backend services, designing systems, and ensuring high integrity business operations. The team is cross-functional and collaborative, working with various stakeholders. The team's responsibilities include building out high-quality APIs, designing public interfaces, and collaborating with SRE. The team requires API and service development in Python and/or Go, production-tested cloud-native development, and experience with container-based deployment. The compensation reflects the cost of labor across several US geographic markets, with a range of $85,000 to $130,000 per year.

Lead Executive Assistant

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari's Revenue platform offers forecasting accuracy and visibility, helping companies like Okta, Adobe, Workday, and Zoom improve sales performance. The role of an Executive Assistant at Clari involves supporting C-level executives, managing travel arrangements, and ensuring seamless customer service. Clari is a remote-first company offering competitive wages, stock options, and company-paid benefits.

Senior DevInfra Engineer

Company: SandboxAQ

Location: USA

Posted Dec 18, 2024

SandboxAQ is a high-growth company delivering AI solutions that address global challenges. They are looking for an experienced DevInfra Engineer with CICD experience and familiarity with main cloud providers. The role involves ensuring smooth release of products and services, collaborating with cross-functional teams, and deploying, monitoring, and optimizing systems. The company offers competitive salaries, stock options, and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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