Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Business Intelligence Engineer II

Company: Pathward

Location: USA

Posted Dec 09, 2024

Pathward is a hybrid remote office company dedicated to growing its talent globally. They offer a financial empowerment company that works with innovators to increase financial availability choice and opportunity for all. They celebrate unique perspectives and embrace the voices of employees, customers, partners, and communities. The Business Intelligence Engineer II role involves supporting the maintenance of BI applications, analyzing data, and ensuring quality in Pathwards technology stack.

Senior Solutions Architect

Company: Metalab

Location: USA

Posted Dec 09, 2024

Metalab is seeking a remote candidate within CST to BRT time zones for a role involving designing and architecting products. The role requires technical expertise, collaboration with teams, and leading the technical design of behind-the-scenes systems. The company values thoughtful collaboration, strong processes, and freedom for people to be themselves.

Account Executive, Mid-Market

Company: Syndigo

Location: USA

Posted Dec 09, 2024

The role of a Syndigo New Business Account Executive involves identifying opportunities and building relationships with mid-market retail industry manufacturers and suppliers to provide accurate and up-to-date content experiences. The position requires strong sales skills, familiarity with Salesforce, Salesloft, and ZoomInfo, and the ability to qualify prospects and close deals. The ideal candidate should have a Bachelor's degree and at least 3 years of quota-carrying sales experience.

Manager - Customer Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is looking for a Manager Customer Education to lead the development of a comprehensive knowledge base and customer education content. The role involves building and managing a robust library of tutorials, product guides, FAQs, and other resources to empower customers and support their product journey. The Manager Customer Education will also drive self-service adoption, help customers maximize their use of UpGuard's products, and reduce reliance on direct support.

Engineering Manager - Growth

Company: Gusto, Inc.

Location: USA

Posted Dec 09, 2024

The role of a software engineering manager for the Payroll Onboarding Team at Gusto involves empowering a team of engineers to simplify and improve the onboarding process for new and existing customers. The team uses technologies like OCR and AI to build a human-centric onboarding flow. The manager will collaborate with product and design leads, as well as partners across various departments, to drive iteration and innovation. The ideal candidate has 8+ years of professional software development experience, with a focus on B2B software and growth engineering.

Backend Engineer III

Company: Alma

Location: USA

Posted Dec 09, 2024

Alma is seeking a mission-driven Backend Engineer III to join their team dedicated to building tools and services for mental health providers. The ideal candidate is experienced in building APIs, system design, and relational databases. The role involves designing, developing, and implementing maintainable and scalable backend systems using various technologies. The benefits include health insurance, 401K, monthly stipends, and flexible PTO.

Head of Marketing

Company: Silvur

Location: USA

Posted Dec 09, 2024

Silvur is a fintech company modernizing retirement decision-making in America. They partner with financial institutions to deliver tools for their members, reaching over 3 million credit union members. Their best-in-class platform has been recognized by Forbes and other industry leaders. Silvur is backed by leading VCs and strategic investors, and is looking to expand its platform and grow its credit union partnerships.

Junior Cloud / Backend Web3 Engineer

Company: Premia

Location: USA

Posted Dec 09, 2024

Premia is a decentralized finance (DeFi) protocol specializing in options trading and swap aggregation for cryptocurrency assets. It aims to provide a trustless and noncustodial platform for users to trade and earn. The Premia Interface and Archetype Interface are powered by the Premia Protocol, offering deep liquidity and unparalleled capital efficiency. Joining Premia means being part of a team dedicated to revolutionizing digital asset exchange.

VP - Enterprise Sales

Company: 1Password

Location: USA

Posted Dec 09, 2024

1Password is seeking a strategic and experienced Vice President Enterprise leader to drive revenue growth by expanding their footprint within Enterprise markets and building sustainable high-performing revenue channels. The role requires a visionary leader with a bias for action and a relentless commitment to results who thrives in a dynamic high-growth environment. The successful candidate will be instrumental in leading and scaling the North American sales team, developing and implementing strategic sales plans, and building relationships with key customers, partners, and stakeholders.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Dec 09, 2024

Vercel offers a Frontend Cloud service for developers to build, scale, and secure web applications. They are looking for a Customer Success Manager Digital to manage customer interactions, provide product knowledge, and ensure customer satisfaction. The role requires technical knowledge, customer engagement skills, and the ability to work across time zones. The compensation package includes a great salary, stock options, healthcare, flexible time off, and remote-friendly work.

Director - Customer Experience & Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is seeking a Customer-Driven Director of Customer Experience and Education to lead the development and execution of their self-service and customer education function. The role will create a scalable customer-centric self-service model and robust education programs to empower customers to get the most out of their products. The Director will also own strategic initiatives that enhance the customer experience, aligning closely with Product, Sales, and Customer Success teams.

Senior Manager, Product Design

Company: Onebrief

Location: USA

Posted Dec 09, 2024

Onebrief is a revolutionary platform for military staff workflows and operational planning, designed to enable smarter real-time decisions with unparalleled collaboration features, AI-enhanced tools, and customizable workflows. Founded in 2017, Onebrief has raised $53M+ and counting from leading venture investors. The Product Design leader will shape and develop the end-to-end military planning tool, leading a team of Product Designers to understand customer pain points and translate them into simple and effective design solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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