Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Retail Marketing Director

Company: Golden Hippo

Location: USA

Posted Dec 01, 2024

The job posting is for a Retail Marketing Director position at Golden Hippo, a company that creates best-in-class products for health and wellness. The job requires 10+ years of brand and retail marketing experience, with a focus on pet food and retail marketing. The company offers a range of benefits, including comprehensive healthcare coverage, tuition reimbursement, and professional development opportunities.

Sr. SAP Technical Account Manager

Company: Protera

Location: USA

Posted Dec 01, 2024

Protera Technologies is a global public cloud services management provider looking for a Technical Account Manager to support and administer SAP activities for a group of customers. The role involves designing, implementing, and deploying SAP solutions, as well as managing and overseeing critical SAP and related system portfolios.

Data Analytics Associate- Public Safety

Company: Mark43

Location: USA

Posted Nov 30, 2024

Mark43 is seeking a Data Analytics AssociatePublic Safety with experience in customer service and an interest in data analysis. The role involves collaborating with public safety professionals, providing practical support and guidance, and developing data analytics dashboards and reports.

Solutions Engineer

Company: Northbeam

Location: USA

Posted Nov 30, 2024

Northbeam is building a marketing intelligence platform for growth, and they're looking for a Solutions Engineer to join their team. The role involves guiding new customers through the integration process, troubleshooting issues, and improving documentation. The ideal candidate has experience with software engineering, customer support, and technical skills such as SQL, JavaScript, and HTML.

Client Success Manager, Enterprise

Company: Bazaarvoice

Location: USA

Posted Nov 30, 2024

The Client Success Manager Senior CSM Enterprise role is a critical client-facing position responsible for driving adoption, increasing satisfaction, and identifying opportunities for expansion. The role involves advising clients on strategies to maximize the value of their Bazaarvoice products and solutions, delivering quarterly business reviews, and managing client lifecycle.

Senior Manager, LOA Program

Company: Springhealth

Location: USA

Posted Dec 01, 2024

Spring Health is a company that aims to revolutionize mental healthcare by removing barriers and providing accessible care to everyone. They are looking for a Senior Manager to lead the creation and growth of their Leave of Absence Product.

Senior Software QA Engineer

Company: Cisco Meraki

Location: USA

Posted Dec 01, 2024

The text describes the company Cisco Meraki and its mission to connect passionate people to their mission by simplifying the digital workplace. It highlights the company's focus on innovation, diversity, and inclusion, and its commitment to quality and customer satisfaction.

Staff Site Reliability Engineer

Company: Weedmaps77

Location: USA

Posted Dec 01, 2024

The job posting is for a Staff Site Reliability Engineer position at Weedmaps, a leading technology company in the cannabis industry. The role involves designing and building technical solutions, working with leadership and engineering teams, and mentoring engineers. The company offers a range of benefits, including a competitive salary, generous PTO, and opportunities for professional growth.

Vice President, Product Management, ERP Reporting & Data Management Solutions

Company: insightsoftware

Location: USA

Posted Dec 01, 2024

The job description is for a Vice President of Product Management at insightsoftware, responsible for driving the company's product vision and strategy. The role requires a strong leader with experience in product management, ERP expertise, and ability to inspire and coach teams.

Customer Success Associate

Company: EverQuote

Location: USA

Posted Dec 01, 2024

The job posting is for a Customer Success Associate role at EverQuote, a company that operates the largest online marketplace for insurance shopping in the United States. The role involves handling customer inquiries, building relationships with clients, and providing support to agents. The company is committed to building an equitable, diverse, and inclusive workplace.

Staff Front End Engineer

Company: UpKeep

Location: USA

Posted Nov 30, 2024

The job description is for a Staff Software Engineer at UpKeep, responsible for driving success of initiatives, providing technical leadership, and collaborating with cross-functional teams. The ideal candidate has 10+ years of programming experience, excellent frontend development skills, and experience with cloud services and containerization technologies.

Employee Engagement and Development Coordinator

Company: Darkhorse Tech

Location: USA

Posted Dec 01, 2024

Darkhorse Tech is a company that provides comprehensive DentalSpecific IT services, with a focus on building relationships with clients and fostering a positive growth-oriented environment. The company is led by CEO Reuben Kamp, who has created a culture of passionate service, team first, growth mindset, excellence, and accountability. The Employee Engagement and Development Coordinator role is responsible for fostering this culture and driving employee engagement, development, and overall satisfaction.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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