Customer Service Jobs in USA

485,805 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Staff Product Manager - Experimentation

Company: Pinterest

Location: USA

Posted Nov 18, 2024

The job posting is looking for an experienced Product Manager to lead experimentation at Pinterest. The role involves building a platform that meets diverse needs, making experimentation fast and easy, and promoting rigorous decision making.

Senior Manager - Benefits

Company: 1Password

Location: USA

Posted Nov 18, 2024

The job posting is for a Senior Manager Benefits role at 1Password, a company that values simplicity, honesty, and a human-centric approach. The role involves leading a team to design and administer benefits packages, as well as collaborating with other teams to ensure compliance with regulations. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

Director of Risk and Fraud

Company: Ottimate

Location: USA

Posted Nov 18, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are seeking a Director of Risk and Fraud to lead their fraud and payments risk program. The role requires experience in risk management or fraud prevention, strong knowledge of fraud detection tools, and leadership skills.

Talent Acquisition Specialist

Company: 3M

Location: USA

Posted Nov 18, 2024

The job description is for a Talent Acquisition Specialist at 3M, a company that values diversity and innovation. The role involves building external networks, conducting research, and collaborating with teams to drive talent acquisition. The company offers competitive pay and benefits, as well as programs to support employee wellbeing.

Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 18, 2024

The text describes a job opening at Airbnb for a software engineer to work on a chatbot product team. The role involves creating innovative user experiences, working with cross-functional teams, and contributing to the full development cycle. The company is committed to inclusion and diversity.

Software Development Engineer II - Routing (C++)

Company: Mapbox

Location: USA

Posted Nov 18, 2024

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The company is looking for an engineer to develop and operate routing services, with a focus on scalability, high volume, and low latency.

Head of GTM Finance

Company: Shippo

Location: USA

Posted Nov 18, 2024

Shippo is a shipping layer of the internet that aims to make merchants successful through world-class shipping solutions. The company is looking for a Head of GTM Finance to drive financial planning, forecasting, and strategic analysis. The role requires advanced financial modeling skills, strong analytical and problem-solving skills, and exceptional communication skills.

Global GTM Industry Lead - Retail

Company: Stripe

Location: USA

Posted Nov 18, 2024

The text describes Stripe's mission to increase the GDP of the internet and its focus on building expertise in key business verticals. It also highlights the role of the Global Retail Lead in shaping the company's growth strategy in the retail ecommerce and brickandmortar industry.

Technical Team Manager - Money Management

Company: The Motley Fool

Location: USA

Posted Nov 18, 2024

The job posting is for a Technical Team Manager at Money Management, a business unit of The Motley Fool Holdings. The role involves driving the success of the business unit and its subdivisions through strategic use of technology, collaborating with stakeholders, and managing vendors. The company offers a range of benefits, including flexible remote work, generous parental leave, and a comprehensive compensation package.

Product Manager

Company: TrustEngine

Location: USA

Posted Nov 18, 2024

TrustEngine is a company that is changing the lending and financial space by connecting borrowers with the right loan at the right time. They are building a next-generation SaaS platform that helps loan officers be more effective and brings data and accountability to lenders.

Strategic Finance Manager

Company: Pipe17

Location: USA

Posted Nov 18, 2024

The Finance and Revenue Operations Manager will oversee financial and revenue operations activities, integrating development, sales, marketing, and customer success to drive sustainable growth. The ideal candidate will possess financial expertise, data-driven decision-making skills, and a deep understanding of operational optimization.

Growth Marketing Manager

Company: Nava

Location: USA

Posted Nov 18, 2024

Nava Benefits is a fast-growing benefits brokerage that aims to fix healthcare in America. They are looking for a growth marketing team member to drive user acquisition and engagement. The role involves developing and optimizing referral and partnership programs, analyzing data, and collaborating with teams.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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