Customer Service Jobs in USA

485,805 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Sr. Finance Manager - GTM

Company: Olo

Location: USA

Posted Nov 15, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for an experienced finance professional to join their GTM Finance function, which will involve building and managing revenue forecast models, analyzing investments, and optimizing functional P&Ls.

Account Executive - Enterprise (Public Sector)

Company: Sprout Social

Location: USA

Posted Nov 15, 2024

Sprout Social is looking for an Account Executive Enterprise to join their Sales and Success team. The role involves prospecting, developing, and closing sales opportunities with new and existing customers in the public sector. The company offers a competitive salary, benefits, and opportunities for growth and development.

Manager - Customer Accounts

Company: brightwheel

Location: USA

Posted Nov 15, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are seeking a Manager of Customer Accounts to lead a team of Account Managers, providing exceptional service to schools. The ideal candidate should have a successful track record in account management, customer success, and team development.

Manager - Partner Growth

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

ActiveCampaign is seeking a lead for its Partner Growth team, responsible for leading a global team of Channel Partner Account Managers. The successful candidate will drive success within the revenue-generating partner management team, making data-driven decisions to guide the team towards hitting and exceeding assigned goals.

Director - Marketing Strategy & Planning

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

The job description is for a Director of Marketing Strategy and Planning at ActiveCampaign. The role involves working with the CMO and marketing leadership team to drive strong partnerships and performance. The job requires 12+ years of marketing experience, SaaS experience, and a bias to action.

Analyst - Data Strategy & Operations

Company: brightwheel

Location: USA

Posted Nov 15, 2024

brightwheel is seeking an Analyst to join the Data Operations team. The role requires attention to detail, strong organization, internal collaboration, project management, and analytical skills. The candidate will be responsible for designing and executing work to achieve audacious goals, collaborating cross-functionally, and achieving extraordinary results.

Curriculum & Instruction Developer - Master of Social Work

Company: Adtalem Global Education

Location: USA

Posted Nov 15, 2024

Chamberlain University is a regionally accredited institution with a 130-year history, offering various degree programs in nursing and health professions. The university emphasizes a culture of service excellence and care, with a focus on educating and empowering diverse healthcare professionals.

Sr Account Manager

Company: Trafilea

Location: USA

Posted Nov 15, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They foster a culture of collaboration, innovation, and continuous learning, and offer a remote-first approach with a diverse and talented team.

Director - Lifecycle Growth & Revenue

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

The job posting is for a Director of Lifecycle Growth and Revenue at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role involves developing and implementing lifecycle strategies to drive upgrade and expansion revenue and retention, and requires 12+ years of marketing experience, including 8+ years in people leadership.

Software Engineer - Data

Company: Loyal

Location: USA

Posted Nov 15, 2024

The Software Engineer will work closely with product development teams and clients to design, build, and maintain internal ETL tools, custom onboarding solutions, and backend services. The role requires flexibility, adaptability, and strong organizational skills to manage multiple projects with agility.

Head of Digital Experience & Operations

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

The job description is for a Head of Digital Experience and Operations at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role involves developing and optimizing website experiences, leading a high-performing team, and driving cross-functional collaboration. The company offers a range of benefits, including comprehensive health and wellness benefits, open paid time off, and a generous 401k matching program.

Senior Account Executive - Federal

Company: Magnet Forensics

Location: USA

Posted Nov 15, 2024

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in 100 countries. They are looking for a Senior Account Executive to support Federal Government accounts, with a focus on digital forensics industry knowledge and competitive matrix.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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