Customer Service Jobs in USA

485,806 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Manager - Customer Success

Company: Ottimate

Location: USA

Posted Nov 13, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are looking for a Manager Customer Success to lead a team and drive client satisfaction, retention, and expansion.

Senior Product Manager - Verification/KYC

Company: Zepz

Location: USA

Posted Nov 13, 2024

The job posting is for a Senior Product Manager position at Zepz, responsible for leading the strategy and execution of product features that enable the verification of customers' identities and compliance with regulations. The role requires experience in product management, KYC compliance, and data analytics, with a strong focus on customer experience and regulatory requirements.

Engineering Manager - Support Experience

Company: Stripe

Location: USA

Posted Nov 13, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. They are looking for an engineering manager to lead their support team, which is responsible for building and improving their user support platform.

Senior Financial Partnerships Manager

Company: Mercury

Location: USA

Posted Nov 13, 2024

Mercury is a financial technology company that is building a stack of financial tools for startups. The company is looking for a Senior Partnerships Manager to manage its portfolio of strategic financial partners and build out its network of potential partners.

Sales Engineering Leader

Company: Plaid

Location: USA

Posted Nov 13, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own financial products. The company is looking for a Sales Engineering Leader to lead their Sales Engineering team and drive the development of self-serviceable presales opportunities.

Vice President of Offensive Security Services & Research

Company: Cobalt

Location: USA

Posted Nov 13, 2024

Cobalt is a company that provides offensive security services and research. They have a diverse team of testers and a strong focus on innovation and security. The company is committed to equal employment opportunities and diversity.

Senior Mechanical Design Engineer

Company: Eargo

Location: USA

Posted Nov 13, 2024

The job description is for a Senior Mechanical Engineer at Eargo, responsible for designing and developing hearing aid technology. The role requires a strong background in mechanical engineering, experience with product development, and the ability to work in a fast-paced environment.

Staff Data Engineer

Company: Found

Location: USA

Posted Nov 13, 2024

Found is building tools to give self-employed people security and peace of mind. They are looking for a Data Engineer to help scale their data infrastructure and support decision-making across the organization.

Senior Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 13, 2024

The text describes the Community Support Platform at Airbnb, its features, and the role of a software engineer in shaping its technical vision. The platform aims to enhance customer support services using AI and machine learning. The job requires strong expertise in backend systems, frontend development, and chatbot/AI products, with excellent communication skills and a passion for technical quality.

People Analytics Lead

Company: Plaid

Location: USA

Posted Nov 13, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own products. The company is looking for a People Analytics Lead to drive impact and make data more accessible and actionable.

Copywriter

Company: AllTrails

Location: USA

Posted Nov 13, 2024

AllTrails is a popular outdoors platform that helps people explore the outdoors with curated trail maps, photos, and user reviews. The company is looking for a skilled Copywriter to join their internal brand design team to craft their voice and build a global brand.

Technical Product Specialist

Company: Nextech

Location: USA

Posted Nov 13, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Product Specialist role is responsible for providing advanced technical services and support for customer-facing defects.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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