Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Junior Solutions Architect

Company: 1Password

Location: USA

Posted Oct 22, 2024

The job posting is for a Junior Solutions Architect position at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves working with customers to implement 1Password products and technical solutions, and collaborating with the Solutions Engineering team to develop and refine solutions. The company offers a range of benefits, including a competitive salary, comprehensive health coverage, and a generous PTO policy.

Senior data analyst (L3)

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Senior Data Analyst to join their Enterprise Strategy and Operations team. The role involves conducting multidisciplinary analysis, developing data products, and working with cross-functional teams to drive revenue growth initiatives.

Copywriter - Product Marketing

Company: Zepz

Location: USA

Posted Oct 22, 2024

The Copywriter Product Marketing role involves crafting engaging content about products, collaborating with teams, and using data to inform decisions. The ideal candidate has experience in product marketing, excellent writing skills, and the ability to explain complex concepts in simple terms.

Software Development Engineer III - Maps API

Company: Mapbox

Location: USA

Posted Oct 22, 2024

Mapbox is a leading real-time location platform that provides tools for organizations to create customized experiences. The company is looking for a Software Development Engineer III to join their Maps API team, responsible for balancing rapid development and reliability. The role requires experience in NodeJS, Python, TypeScript, and AWS, as well as a high-quality mindset and ability to work independently.

Paid Advertising Manager - The Ascent

Company: The Motley Fool

Location: USA

Posted Oct 22, 2024

The Motley Fool is a company that provides investment recommendations and personal finance guidance. They are looking for a Paid Advertising Manager to own direct response affiliate marketing budgets for various personal finance verticals within Google and Microsoft Ads.

Principal Product Designer - AI

Company: HubSpot

Location: USA

Posted Oct 22, 2024

The job posting is for a Principal Product Designer at HubSpot, where you'll have a seat at the table from Day 1, co-own a significant part of the product, and have autonomy to drive its strategy and vision. The company values people who bring unique perspectives and add new knowledge to the team.

Senior Product Manager - Voice Recordings

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Recordings Product Manager to grow their Voice Recordings product, with responsibilities including owning developer interfaces, driving the roadmap, and developing new pricing and packaging. The company values diversity, equity, and inclusion, and offers competitive pay, generous time off, and a range of benefits.

Senior Software Engineer - Sweeps

Company: Weights & Biases

Location: USA

Posted Oct 22, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a Senior Software Engineer to work on their Sweeps product, which allows users to tune hyperparameters. The company has a strong mission to build the best tools for AI developers and has received funding from top-tier investors.

Director of Engineering - Machine Learning Platform

Company: Reddit

Location: USA

Posted Oct 22, 2024

Reddit is seeking an experienced Director of Machine Learning to lead and manage machine learning teams and projects, focusing on enhancing and optimizing recommender systems and distribution channels. The role involves developing a comprehensive platform strategy, overseeing project execution, and collaborating with cross-functional teams.

Software Development Engineer II - Cloud Platform

Company: Mapbox

Location: USA

Posted Oct 22, 2024

Mapbox is a leading real-time location platform that provides tools for location-aware businesses. The company is looking for a Software Development Engineer II to build internal developer tools and services.

Software Engineer - Cyber Policies

Company: Coalition, Inc.

Location: USA

Posted Oct 22, 2024

The job posting is for a backend developer position at Coalition, a company that develops a cyber policy platform. The role involves building high-quality APIs, designing systems, and collaborating with cross-functional teams. The company offers competitive compensation, flexible PTO, and wellness programs.

Staff Software Engineer (Full stack)

Company: Scribd

Location: USA

Posted Oct 22, 2024

Scribd is seeking a highly experienced Staff Software Engineer to lead their efforts in designing and implementing enterprise-level automation frameworks, driving strategic quality initiatives, and ensuring software meets the highest standards of quality and reliability.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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