Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Delegation Support Manager I

Company: American Specialty Health Incorporated

Location: USA

Posted Oct 12, 2024

American Specialty Health Incorporated is seeking an experienced Client Audit Manager to join their Client Services Clinical department. The position will provide support for client delegation, including pre-delegation and regulatory compliance audits.

Software Engineer II

Company: Qualia

Location: USA

Posted Oct 12, 2024

Qualia is hiring full-stack engineers to build web technologies and work on exciting new products. The company values engineers with good product sense, attention to detail, and passion for software development. The role offers a competitive salary, equity, and benefits package.

Lead Actuary

Company: Nuna

Location: USA

Posted Oct 12, 2024

The job posting is for a role at Nuna, a health technology company, to support the development of tools for value-based care. The candidate will help build features in Nuna's platform, support implementation of customer programs, and leverage actuarial expertise to make recommendations.

Engineering Manager - Site Reliability

Company: Sprout Social

Location: USA

Posted Oct 12, 2024

Sprout Social is looking for an Engineering Manager to support their Core SRE team in building out their Kubernetes infrastructure. The role involves building a high-functioning team, leveraging experience in building and maintaining secure reliable Kubernetes clusters, and guiding the team through complicated product and technical roadmaps.

Strategic Account Manager

Company: Mural

Location: USA

Posted Oct 12, 2024

The job posting is for a Strategic Account Manager at Mural, a leading provider of visual collaboration software. The role involves developing key relationships, growing Mural's footprint in named strategic accounts, and driving adoption and advocacy of the platform.

VP of Business Systems / IT

Company: Apollo.io

Location: USA

Posted Oct 12, 2024

The company is seeking a visionary IT leader to spearhead its IT strategy, develop and execute technology solutions, and drive business growth and efficiency.

Principal Product Operations Manager

Company: Apollo.io

Location: USA

Posted Oct 12, 2024

Apolloio is looking for a Principal Product Operations Manager to join their rapidly growing team. The role involves optimizing product outcomes, establishing feedback loops, and scaling product knowledge. The company is poised to lead in a multibillion-dollar industry.

Quality Assurance Tester - Resware

Company: Qualia

Location: USA

Posted Oct 12, 2024

Qualia is a leading B2B real estate technology company that transforms the home buying and selling experience. They are looking for a Quality Assurance Tester to test their Resware product, which is a key player in the title insurance and settlement services industry.

Customer Support Learning & Development Specialist

Company: Mercury

Location: USA

Posted Oct 12, 2024

The job posting is for a Customer Support Learning and Development Team member at Mercury. The role involves creating training materials, guiding and developing the CS Team, and analyzing and strategizing for growth. The company offers a competitive total rewards package, including base salary, equity, and benefits.

AVP - Billing & Coding (CPC)

Company: Privia Health

Location: USA

Posted Oct 12, 2024

The job description is for an AVP of Privia+ Operations and Quality, responsible for overseeing medical coding and billing functions, ensuring compliance with federal regulations, and optimizing revenue cycle performance.

Head of Marketing - Accounting

Company: Mercury

Location: USA

Posted Oct 12, 2024

Mercury is seeking a Head of Marketing Accounting to lead marketing efforts and create a strategy for scaling the accountant partner program and launching accounting products. The role requires experience in marketing, SaaS, and product marketing, with a focus on partner marketing or product marketing.

Quality Manager

Company: Appen

Location: USA

Posted Oct 12, 2024

Appen is a leader in AI enablement, leveraging a global crowd of skilled contractors to collect and label data. The company is committed to creating an inclusive and diverse workplace, and is seeking an experienced Quality Manager to join their LLM team.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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