Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Principal Product Manager - Trust & Connectivity

Company: Twilio

Location: USA

Posted Oct 11, 2024

Twilio is hiring a Global Voice Routing Principal Product Manager to lead the Elastic SIP Trunking team. The role requires a strong understanding of data processing, telecommunications networks, and UI/UX design principles. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Security Support Engineer

Company: Cyberark

Location: USA

Posted Oct 11, 2024

The job description is for a Technical Support Engineer at CyberArk, responsible for providing technical assistance to customers using Venafi products. The role requires experience in public key infrastructure, cryptography, and identity and authentication technologies.

Senior Unix Administrator / Systems Engineer

Company: Dev Technology

Location: USA

Posted Oct 11, 2024

Dev Technology Group is looking for a Senior Unix/Linux Engineer/Administrator to work on mission-critical systems for the federal government. The ideal candidate will have experience in Unix administration, security, and system maintenance, and will be able to work independently and collaboratively with cross-functional teams.

Customer Support Associate

Company: Rocket Money

Location: USA

Posted Oct 11, 2024

Rocket Money is looking for a Customer Experience Associate to join their support team. The role involves providing excellent customer service, answering questions, and solving issues. The company offers a range of benefits, including health insurance, competitive pay, and unlimited PTO.

Partner Enablement Manager

Company: Okendo

Location: USA

Posted Oct 11, 2024

Okendo is a customer marketing platform that helps Shopify brands grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. The company is looking for a Partner Enablement Manager to support its partners and help them succeed.

Manager, Designer Advocates

Company: Figma

Location: USA

Posted Oct 11, 2024

Figma is looking for a Designer Advocate Manager to lead a team of Designer Advocates, support marketing and sales efforts, and advocate for users with the product team. The role requires experience in leading a design-related team, ability to work cross-functionally, and comfort with presenting to large groups.

Software Engineering Manager

Company: Nava

Location: USA

Posted Oct 11, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They focus on populations that are the least protected and work with government agencies to improve how people apply for benefits and navigate their healthcare.

Senior Counsel, Privacy

Company: Doordashusa

Location: USA

Posted Oct 11, 2024

DoorDash is hiring a Senior Counsel Privacy to build a best-in-class privacy program. The role requires close partnership with product, engineering, and business teams to counsel innovative products and services. The company values diversity, equity, and inclusion and offers a comprehensive benefits package.

Sustainability Risk Management Lead

Company: Anthesis Group

Location: USA

Posted Oct 11, 2024

Anthesis is a sustainability activator that empowers clients to transition to sustainable performance by integrating ESG priorities into business strategy and investment decisions. The company is seeking a Principal Consultant specializing in Risk Management to lead and support sustainability consulting services.

Senior Specialty Solutions Engineer - Monitoring & Observability

Company: thinkahead

Location: USA

Posted Oct 11, 2024

The job posting is for a Monitoring and Observability Pre-Sales Solutions Engineer at AHEAD. The ideal candidate is an independent, self-driven thought leader who enjoys interfacing with customers and team members and desires to drive innovative business solutions. The role involves partnering with sales, delivery, and solution engineering peers to achieve customer success through thought leadership and driving awareness.

Director of Product, Decision Support

Company: Jellyvision

Location: USA

Posted Oct 11, 2024

Jellyvision is a company that aims to improve lives by helping people choose and use their benefits. They are looking for a Director of Decision Support who is strategic, entrepreneurial, and able to work collaboratively with various teams. The role involves defining the ROI, working up, down, and across, and building a solid understanding of the company's technology and customers.

Strategic Account Executive

Company: Qohash

Location: USA

Posted Oct 11, 2024

Qohash is seeking a dynamic Strategic Account Executive to join their Sales team. The role involves driving growth, hunting for opportunities, and selling innovative solutions through partners. The company offers a competitive salary, uncapped commissions, and a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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