Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Strategic Account Executive - Public Sector

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job description is for a Strategic Account Executive at GitLab, responsible for managing public sector accounts, developing relationships, and selling GitLab products. The role requires strong communication, negotiation, and closing skills, as well as experience in B2B software sales and national security programs.

Commercial Account Executive - Mid-Market

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job description is for a Midmarket Account Executive at GitLab, responsible for managing a book of business, fostering strong customer relationships, and meeting or exceeding quota. The role requires a strong understanding of GitLab's products and services, as well as excellent communication and negotiation skills.

Product Designer - Switchboard

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job posting is for a Product Designer role at GitLab, where you will work on building a customer portal and redesigning the user experience. The role requires strong experience in designing developer tools and complex B2B web applications, as well as experience in user-centered design and collaboration with engineering and product teams.

Staff Desktop Systems Specialist

Company: Mozilla

Location: USA

Posted Oct 06, 2024

Mozilla Corporation is a nonprofit technology company that aims to make the internet better for people. They are seeking an experienced technical expert to join their Global Service Desk team, which provides technical support to Mozillians.

Staff Product Manager, AI

Company: Vanta

Location: USA

Posted Oct 06, 2024

Vanta is a company that aims to secure the internet and protect consumer data. They believe in continuous security monitoring and verification, and empower companies to practice better security. The company is looking for a Staff Product Manager for AI to develop innovative products that make it easier for customers to achieve their business goals.

Chief of Staff

Company: Mozilla

Location: USA

Posted Oct 06, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet a healthier and happier place for everyone.

Engineering Manager - Advertiser Growth

Company: Reddit

Location: USA

Posted Oct 06, 2024

The Advertiser Growth team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team builds products to onboard and grow small and medium businesses on Reddit, delivers a user experience, and applies the latest technologies to customer problems.

Customer Support Representative

Company: Keeper Security, Inc.

Location: USA

Posted Oct 06, 2024

Keeper Security is hiring a Customer Support Representative to work remotely and provide best-in-class technical support to customers. The company is a leader in password management and cybersecurity, and the role requires excellent communication and problem-solving skills.

Director, Revenue Strategy & Operations - Global Large Customer Sales

Company: Reddit

Location: USA

Posted Oct 06, 2024

Reddit is seeking a Director of Revenue Strategy and Operations to partner with their Global Large Customer Sales team. The role requires experience in advertising, executive leadership, and sales and business operations. The company offers comprehensive benefits, including healthcare, 401k matching, and flexible vacation time.

Deployment Manager

Company: Enterra Solutions

Location: USA

Posted Oct 06, 2024

The job description is for a Deployment Manager who will oversee the deployment of Enterra's AI solutions in cloud environments. The responsibilities include developing deployment plans, working with cross-functional teams, and communicating with clients. The requirements include a bachelor's degree in computer science or a related field, 5+ years of experience in software solution deployment, and strong understanding of cloud technologies.

Software Architect

Company: Alten Technology USA

Location: USA

Posted Oct 06, 2024

ALTEN Technology USA is an engineering company that provides solutions for engineering technology and product development projects. They have a team of over 600 people working across various industries and offer a range of services from technology consulting to complete project outsourcing.

Sr. Director of Growth Marketing

Company: Mozilla

Location: USA

Posted Oct 06, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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