Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Community Coordinator

Company: Upwork

Location: USA

Posted Oct 05, 2024

Upwork is a work marketplace that enables companies and talent to work together. They are seeking a Social Media Community Coordinator to join their team and build strong relationships with their audience.

Student Success Advisor

Company: Adtalem Global Education

Location: USA

Posted Oct 06, 2024

Walden University is a global education institution that offers online degree and certificate programs to adult learners. The university is seeking an Advisor Student Success to facilitate student success by defining and implementing proactive strategies to help students stay on track to fulfill their educational goals.

Cloud Engineer

Company: Expression

Location: USA

Posted Oct 06, 2024

The job posting is seeking a highly skilled Cloud Engineer to design, implement, and manage DevOps processes and cloud infrastructure. The role involves leading efforts to optimize and automate development, testing, deployment, and monitoring pipelines, and contributing to the overall reliability, scalability, and performance of applications.

Account Executive - Federal

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Federal Account Executive to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 5+ years of quota-carrying sales experience in a SaaS business, with a proven track record of owning complex sales cycles within government agencies.

Principal Product Manager

Company: Lily AI

Location: USA

Posted Oct 05, 2024

Lily AI is a retail AI company empowering retailers and brands by bridging the gap between merchantspeak and customerspeak. The company is hiring a Principal Product Manager to develop its advertising effectiveness strategy and lead seamless integrations with Google Ads.

Staff Full-stack Engineer - Generative AI

Company: Mozilla

Location: USA

Posted Oct 05, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Manager - Moderation

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a seasoned marketplace moderation leader to join their team. The role involves building out the moderation strategy, leading a team, and ensuring compliance with legal obligations. The company values growth and development and encourages applicants with diverse backgrounds to apply.

Staff Accountant/Bookkeeper

Company: Kaizen CPAs + Advisors

Location: USA

Posted Oct 06, 2024

Kaizen CPAs + Advisors is a family-owned business that provides accounting and financial services to small businesses. They are looking for a Staff Accountant to join their team, who will be responsible for preparing financial statements, managing clients, and providing customer service.

Account Executive - SMB

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Small Business Account Executive to join their team. The ideal candidate has 12+ years of SaaS sales experience, can think critically and strategically, and is comfortable with change. The role involves building a sales pipeline, exceeding targets, and working closely with other teams.

Operations Program Manager - Product Support

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for an Operations Program Manager to lead strategic programs and drive complex projects. The role requires strong program management skills, technical familiarity, and excellent communication skills. The team is solving exciting challenges and creating an environment where teams and customers can thrive.

Account Executive - Enterprise

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for an Account Executive Enterprise to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 5+ years of quota-carrying sales experience in a SaaS business, with a proven track record of meeting or exceeding quota.

Manager - SMB Sales

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Manager SMB Sales to join their dynamic team. The role involves leading a team of Account Executives, fostering an environment of success, and driving meaningful relationships with customers. The company values growth and encourages applicants to apply even if their experience doesn't perfectly align with the job description.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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