Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Test Automation Engineer

Company: Keyfactorinc

Location: USA

Posted Oct 04, 2024

Keyfactor is a company that values trust, innovation, and teamwork. They are looking for a Senior Test Automation Engineer to join their fully remote team. The job requires experience in test automation, collaboration with developers, and a strong focus on continuous integration and delivery pipelines.

Software Engineer III - Practice Management

Company: Nextech

Location: USA

Posted Oct 04, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers a range of benefits, including competitive pay, a generous bonus structure, and a comprehensive wellness program. The Software Engineer III role involves designing and developing next-generation software for the Nextech product suite.

Client Success Manager - Health Insurance

Company: Gradient AI

Location: USA

Posted Oct 04, 2024

Gradient AI is a leading provider of AI solutions for the health insurance industry, offering predictive analytics products to improve loss ratios and profitability. The company is seeking a Client Success Manager to join its Professional Service team, responsible for client implementation, data analysis, and relationship management.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Oct 04, 2024

Grafana Labs is looking for a Customer Onboarding SA to join their world-class Professional Services team. The role involves working with new customers to execute launch service packages, providing onboarding-focused training, and ensuring customers realize full value within 90 days.

Manager, Customer Success

Company: Safetyculture 2

Location: USA

Posted Oct 04, 2024

SafetyCulture is a global company that aims to help distributed working teams improve every day. They are looking for a Manager Customer Success to join their team, who will partner with customers to ensure outcome alignment and value realization through the use of their platform.

Software Engineer (Data Platform)

Company: Phaidra

Location: USA

Posted Oct 04, 2024

The job posting is for a Software Engineer Backend position at Phaidra, a company that builds a data platform. The job requires experience in software engineering, distributed systems, machine learning, and DevOps. The company is looking for a team member who is bold, creative, and has empathy for customers. The job offers a competitive salary and equity.

Security Engineer

Company: SmithRx

Location: USA

Posted Oct 04, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork, and is seeking a Security Engineer with expertise in Governance, Risk, and Compliance.

Intermediate Site Reliability Engineer

Company: GitLab

Location: USA

Posted Oct 04, 2024

The job description is for a Senior SRE to work on the Gitaly team at GitLab, which is a large all-remote company. The team owns and runs services that handle all Git operations on GitLab.com, and the role involves maintaining environments, designing interfaces, and developing production automation.

Senior Account-Based Marketing Manager

Company: Workiva

Location: USA

Posted Oct 04, 2024

The job posting is for a Senior Account-Based Marketing Manager to develop and execute global marketing strategies, manage campaigns, and collaborate with cross-functional teams. The ideal candidate will have experience in account-based marketing, B2B SaaS demand generation, and expertise in evolving ABM strategies.

FullStack Engineer (Frontend Leaning)

Company: Elevenlabs

Location: USA

Posted Oct 04, 2024

The company is looking for FullStack engineers to develop and maintain frontend and backend components of their product suite. The role involves building and maintaining frontends, collaborating with teams, and designing and developing user interfaces. The company offers competitive compensation, flexible working hours, and a remote-first policy.

Director of Product and Engineering

Company: Taproot Foundation

Location: USA

Posted Oct 04, 2024

The job description is for a Director of Product and Engineering at Taproot Foundation, a nonprofit organization. The role involves leading a team of engineers and UX resources to develop and implement a product strategy for Taproot Plus, a digital marketplace. The ideal candidate has 7+ years of experience in technical product management and is comfortable working in an agile environment.

Senior Customer Reliability Engineer

Company: Astronomer

Location: USA

Posted Oct 04, 2024

Astronomer is hiring a Customer Reliability Engineering (CRE) team member to work on the reliability of their managed Airflow service. The role involves troubleshooting customer environments, participating in on-call rotation, and providing feedback to product development teams.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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