Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Solutions Engineer - PNW/Rockies

Company: Grafana Labs

Location: USA

Posted Oct 01, 2024

The Solutions Engineering team at Grafana Labs enables customer growth by educating and partnering with customers. A Solutions Engineer is responsible for technical engagement, product presentations, and communication with customers and internal teams.

Databases Solutions Architect

Company: Render

Location: USA

Posted Oct 01, 2024

Render is a cloud platform that offers a powerful and easy-to-use solution for hosting applications and databases. The company is looking for a talented and diverse group of individuals to join their team and help shape their products and services.

Customer Success Manager

Company: Immersive Labs

Location: USA

Posted Oct 01, 2024

Immersive Labs is a company that offers a people-centric cyber resilience platform, with a strong focus on customer obsession. They are looking for a Customer Success Manager to join their US team, with a focus on developing strategic partnerships with customers.

Sr. Scrum Master

Company: General Dynamics Information Technology

Location: USA

Posted Oct 01, 2024

GDIT is hiring a Scrum Master to join their team supporting the Administrative Office of the US Courts. The job requires experience with Agile development, SAFe framework, and Scrum ceremonies. The company offers a competitive salary range, flexible work hours, and a comprehensive benefits package.

Director of Support Operations

Company: SoundStack

Location: USA

Posted Oct 01, 2024

The job description for the Director of Support Operations at SoundStack is looking for a leader with experience in technical support or customer success, strong leadership skills, and excellent communication skills. The role involves leading and mentoring a team, developing support strategies, and ensuring customer satisfaction and retention.

Enterprise Support Specialist

Company: SoundStack

Location: USA

Posted Oct 01, 2024

The job description is for an Enterprise Support Specialist at SoundStack, responsible for providing technical support to VIP partners. The role involves providing frontline technical support, customer onboarding, customer success, and escalation management. The company offers a casual and friendly work environment, remote work options, and a competitive compensation package.

(East Coast) Business Development Representative

Company: Security Innovation

Location: USA

Posted Oct 01, 2024

The job posting is for a Business Development Representative (BDR) position, requiring someone located on the East Coast, preferably in the Greater Boston Area. The BDR will work closely with the Strategic Account Executive to execute targeted campaigns and generate new meetings within the region. The job requires a track record of exceeding quota, experience in outbound prospecting, and strong written and verbal skills.

Senior Specialist - IT

Company: ClinChoice

Location: USA

Posted Oct 01, 2024

ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance. They are looking for a dynamic person to join their in-house team as a Senior Specialist IT. The job involves implementing IT software installation and support for IT infrastructure and end-users.

Customer Service Rep II, Operations Medicare

Company: NTT DATA

Location: USA

Posted Oct 01, 2024

The job posting is for a remote role in the pharmaceutical industry, requiring strong knowledge of prescription drug reimbursement, prior authorizations, and appeals processing. The ideal candidate will have excellent communication skills, be organized, and able to work independently.

Product Marketing Lead

Company: Coefficient

Location: USA

Posted Oct 01, 2024

Coefficient is a VC-backed SaaS startup looking for a B2B Product Marketing leader to build customer empathy and drive go-to-market strategy. The role requires 8+ years of experience in Product Marketing or Growth, with a focus on CRM, Finance, and Data BI.

Machine Learning Scientist

Company: Qarik

Location: USA

Posted Oct 01, 2024

Qarik is an IT Solutions company that focuses on Google Cloud Platform. They are an engineer-driven company that values talent and maximizes it. They are looking for a candidate to join their growing team to build Generative AI applications for document summarization, classification, and question-and-answer using unstructured and structured data.

Account Executive

Company: Firstup

Location: USA

Posted Oct 01, 2024

Firstup is a company that aims to improve the employee experience by providing a communication platform. They are looking for an Enterprise Account Executive to join their team and help them grow.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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