Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Manager - Head of AI/ML

Company: Coalition, Inc.

Location: USA

Posted Sep 30, 2024

The job posting is for a Machine Learning Scientist/Engineer to lead a team and develop AI applications. The role requires experience in AI development, leadership, and cross-functional collaboration. The company offers competitive compensation and benefits.

Senior Director of Engineering - AI/ML

Company: Workiva

Location: USA

Posted Sep 30, 2024

Workiva is seeking a Senior Director of Engineering AIML to lead the development and scaling of advanced AI models and capabilities. The role involves building and managing a high-performing team, developing and executing AIML initiatives, and collaborating with cross-functional teams to shape the company's AIML strategy.

Sales Operations Manager

Company: DirectDefense

Location: USA

Posted Sep 30, 2024

DirectDefense is looking for a dynamic Sales Operations Manager to drive sales efficiency and growth. The role involves leading sales analysis, managing key projects, and optimizing CRM systems. The company offers a unique opportunity to make a significant impact in a fast-growing cybersecurity-focused company.

Senior Associate - Client Success

Company: Axios

Location: USA

Posted Sep 30, 2024

Axios is hiring a Senior Associate of Client Success to support their Local East Coast advertising team. The role involves managing multiple campaigns, working with cross-functional teams, and providing excellent customer service.

Enterprise Account Executive

Company: MariaDB plc

Location: USA

Posted Sep 30, 2024

MariaDB is a leading database company that is making a big impact on the world. They are looking for an Enterprise Account Executive to lead new business acquisition in the Enterprise market in North America. The ideal candidate should have a proven track record of exceeding quota and be able to articulate the company's value proposition.

Launch Manager

Company: Workiva

Location: USA

Posted Sep 30, 2024

Workiva is looking for an operations professional to play a pivotal role in the execution of their product development lifecycle. The role involves managing product launches, building processes, and collaborating with various teams. The ideal candidate should have experience in product launches, process building, and cross-functional collaboration.

Creative Developer

Company: Webflow

Location: USA

Posted Sep 30, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Creative Developer to help reimagine and rebuild their Webflow University platform. The ideal candidate will have a background in full-stack development and a passion for education.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Sep 30, 2024

Grafana Labs is looking for a Customer Onboarding SA to join their Professional Services team. The Onboarding Solutions Architect will work with new customers to execute launch service packages, provide onboarding-focused training, and ensure customers realize full value within90 days.

Privacy Engineer

Company: Paula's Choice Skincare

Location: USA

Posted Sep 30, 2024

The job posting is for a Privacy Engineer at Paulas Choice, responsible for developing and implementing solutions to ensure privacy policies are correctly implemented. The role involves working with technical and non-technical teams to develop solutions that enhance revenue generation and protect user privacy.

Full Stack Software Engineer - Catering

Company: Olo

Location: USA

Posted Sep 30, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. The company is looking for a Software Engineer to join its Catering team, which builds innovative tools to optimize and streamline restaurant operations. The role involves designing reliable solutions, observing system performance, and resolving production incidents. Olo offers a remote-friendly work environment, great benefits, and a competitive salary range.

Senior Director - Creative

Company: Twilio

Location: USA

Posted Sep 30, 2024

Twilio is looking for a Senior Director Creative to lead their creative team, drive their brand vision, and shape their brand evolution. The ideal candidate has experience in design, copywriting, and video, as well as leading large teams and building great cross-functional relationships.

Senior Regulatory Compliance Counsel

Company: Twilio

Location: USA

Posted Sep 30, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for a Senior Telecom Regulatory Compliance Counsel to join their team. The role involves providing strategic guidance and legal advice to senior leadership and cross-functional stakeholders on telecommunications regulations and carrier compliance.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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