Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Manager - Observability Architect

Company: Grafana Labs

Location: USA

Posted Sep 30, 2024

The job posting is for a Manager of Observability Architects at Grafana Labs, responsible for building and managing a team of high-performing Observability Architects. The team will work closely with customers, sales, and product management to ensure successful adoption and expansion of Grafana's technology.

Senior Paid Social Media Buyer

Company: QuinStreet

Location: USA

Posted Sep 30, 2024

Quinstreet is seeking a Senior Paid Social Media Buyer to join their Media Buying Team. The ideal candidate will have experience in performance marketing and be responsible for creating and managing high-budget paid social campaigns.

Technical Account Manager

Company: Contrast Security

Location: USA

Posted Sep 30, 2024

Contrast Security is a leading provider of security technology that enables software applications to protect themselves against cyberattacks. The company is recognized for its innovation in Runtime Security and has been named one of the hottest cybersecurity companies in the 2024 Citizens JMP Securities LLC Cyber 66 Report.

Customer Success Manager

Company: Bluesight

Location: USA

Posted Sep 30, 2024

Bluesight is a high-growth healthcare information technology company seeking a Customer Success Manager to develop trusted relationships with hospital customers and ensure their long-term success.

Commercial Strategy Lead

Company: Memora Health

Location: USA

Posted Sep 30, 2024

The Commercial Strategy Lead will have a critical role in driving the success of Memora's commercial efforts. The ideal candidate will have a deep understanding of the healthcare ecosystem and the ability to work cross-functionally with teams. The role will give applicants exposure to the full operations of a GTM function and the opportunity to own execution across the function.

Customer Success Manager

Company: Venafi

Location: USA

Posted Sep 30, 2024

The job posting is for a Customer Success Manager at Venafi, a company that specializes in machine identity management. The role involves managing customer relationships, educating customers on the value of machine identity management, and helping them achieve their business outcomes. The ideal candidate will have experience in software customer experience management, excellent communication and presentation skills, and a scrappy mentality.

Staff Backend Engineer

Company: Webflow

Location: USA

Posted Sep 30, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a highly skilled Staff Backend Engineer to join their SP Service Provider Success team.

Product Support Representative

Company: Nextech

Location: USA

Posted Sep 30, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers a range of benefits, including competitive pay, a generous bonus structure, and a comprehensive wellness program. The Product Support Representative role is responsible for providing frontline support for customer questions and issues, and requires excellent technical and communication skills.

Support Engineer

Company: GitLab

Location: USA

Posted Sep 30, 2024

The role of Support Engineer at GitLab involves collaborating with various teams to resolve customer issues, troubleshooting complex problems, and contributing to the development of the product. The team is collaborative and flexible, with a focus on transparency and employee well-being.

Senior Product Marketing Manager

Company: Venafi

Location: USA

Posted Sep 30, 2024

Venafi is looking for a Senior Product Marketing professional to manage and protect machine identities. The ideal candidate will have experience in security marketing, sales engineering, and product management, and a passion for the cybersecurity space.

IT Manager

Company: Grow Therapy

Location: USA

Posted Sep 30, 2024

The job posting is looking for a skilled IT Manager to lead a team of 4 IT professionals and support the company's growth. The responsibilities include leading and mentoring the team, owning and developing IT operations, and establishing IT policies. The salary range is $107,681 to $161,878 USD.

Business Systems Administrator Co-op (Spring 2025)

Company: HubSpot

Location: USA

Posted Sep 30, 2024

The job posting is for a Business Systems Analyst position at HubSpot, where the candidate will work on scaling internal tooling and systems to enhance business efficiency. The role involves designing and implementing technology solutions, collaborating with stakeholders, and driving business value and user adoption.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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