Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Caper Marketing Manager

Company: Instacart

Location: USA

Posted Sep 30, 2024

Instacart is a company that is transforming the grocery industry by providing a service that allows customers to have access to the food they love and more time to enjoy it together. They are looking for a Contract Marketing Manager to own the marketing strategy and execution for their Caper Carts product.

Sr. Fullstack Engineer I - Product

Company: Khan Academy

Location: USA

Posted Sep 29, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role is focused on providing equitable solutions to historically underresourced communities, and the company offers a range of benefits and perks to its employees.

Sr. Staff/Principal Content Designer

Company: Wealthfront

Location: USA

Posted Sep 30, 2024

Wealthfront is looking for a senior staff content designer to join the Wealthfront Design team. The role involves developing the strategy, vision, and language for a new line of business, working closely with cross-functional leaders, and creating delightful experiences that meet customer and business goals.

Financial Advisor

Company: The Motley Fool

Location: USA

Posted Sep 29, 2024

The Motley Fool is a financial information and services firm that aims to make the world smarter, happier, and richer. They are looking for a Financial Advisor to join their Wealth Management team, who will be responsible for managing clients' nest eggs, providing personalized advice, and helping to construct personalized portfolios.

Sr. Cloud Engineer

Company: SmithRx

Location: USA

Posted Sep 30, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. They are looking for an Sr Cloud Engineer to help build and maintain a container-based infrastructure and develop CICD pipelines in AWS.

Solutions Architect (Pre-Sales)

Company: Twilio

Location: USA

Posted Sep 29, 2024

Twilio is looking for a Solutions Architect to join their team. The role involves partnering with account executives to execute presales activities, understanding customer technical needs, and designing innovative solutions. The ideal candidate has a bachelor's and/or master's degree in a technical discipline, 12+ years of presales experience, and excellent communication skills.

Senior/Staff Product Designer

Company: Wealthfront

Location: USA

Posted Sep 30, 2024

Wealthfront is looking for a senior staff product designer to join the Wealthfront Design team. The role involves working on the end-to-end experience of a new business line, collaborating with cross-functional leaders, and crafting delightful experiences that meet customer and business goals.

Senior Software Design Engineer - Customer Solutions

Company: Mattermost

Location: USA

Posted Sep 29, 2024

Mattermost is a secure collaboration platform that provides workflow-centric collaboration for technical and operational teams. The company is looking for a software engineer to work on building custom software solutions and deploying Mattermost to large-scale and highly resilient on-prem installations and private cloud.

Director, Product Management

Company: Plotly

Location: USA

Posted Sep 30, 2024

Plotly is a company that builds tools for data scientists to tell stories and generate data visualizations. They are looking for a Director of Product Management to lead their product team and design initiatives. The job requires experience in product management, technical expertise, and leadership skills.

Account Executive, Expansion

Company: Align

Location: USA

Posted Sep 30, 2024

The job description highlights the responsibilities of an Expansion Account Executive at ALIGN, including maintaining client relationships, upselling, and exhibiting strong performance. The company offers various benefits and is an equal opportunity employer.

Customer Experience Specialist - Voice

Company: InDebted

Location: USA

Posted Sep 29, 2024

InDebted is a company that is changing the world of consumer debt collection by providing a better way to support overdue customers. They have a team of over 300 people working remotely and have doubled their revenue year over year. The company is looking for a Senior Collection Agent to manage and oversee the collection of outstanding accounts receivable from customers.

Software Release Manager

Company: Aya Healthcare

Location: USA

Posted Sep 29, 2024

Aya Healthcare is a rapidly growing workforce solutions provider in the healthcare industry, offering a range of benefits and opportunities for employees. The company is looking for a Software Release Manager to manage the software release process, ensuring timely and high-quality deployments. The ideal candidate will have excellent project management skills, strong attention to detail, and a proven track record of successful software release management.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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